What are the responsibilities and job description for the Gameday Operations Assistant position at YinzCam?
ABOUT YINZCAM
YinzCam is a tech leader in sports, developing mobile apps, Connected TV apps, and analytics solutions for sports teams, leagues, events, and venues worldwide. With over 180 professional sports clients and more than 100 million app installs globally, we are dedicated to developing technology to connect fans with the live events they love, year-round, 24/7. Our digital products are used by 200 professional sports teams and leagues around the world, including clubs and stadiums in the NFL, NBA, MLS, NHL, Liga MX, English Premier League, AFL (Australia), and more. Read more about our story and clients at https://www.yinzcam.com/.
NOTE: This is an in-office role in Pittsburgh, PA, USA. This is a role that requires working on gamedays (weekends, week-nights). Candidates must be within commutable distance to our Pittsburgh office.
YinzCam is looking for a client-focused and proactive Gameday Operations Assistant to provide responsiveness to clients and to build out the automation of gameday runbook checks on the use of YinzCam's mobile apps and websites.The ideal candidate has a passion for building workflows with AI, QA, testing, debugging, root-cause analysis, and more. The role will require responding to, and managing, multiple customer requests at a fast pace, particularly on gamedays. We are a 24/7/365 global sports entity, and our clients play on weekends and week-nights. This role requires working on gamedays.
We are looking for someone who...
- Loves sports, and relishes the intensity and adrenalin of working on gamedays.
- Is detail-oriented, and can discern issues, minute details, anomalies, and more.
- Is deeply technical, and can troubleshoot backend servers, SQL databases, network traffic, and more.
- Writes with particular emphasis on English grammar and communication, to represent us well to clients.
- Has started to dabble with AI tools, and can bring that interest and passion to automate our gameday runbooks.
What you will be doing daily (and especially on gamedays).
- Creating and running all of our gameday runbooks for NFL games, NHL games, NBA games, MLS matches, EPL/EFL matches, and more, which means going through a detailed list of checks, and posting the results of those checks to clients before the game starts.
- Reviewing incident reports from fans and clients, to understand the root-cause quickly (especially under the pressure cooker of gamedays), and to respond quickly to fans and clients.
- Automating our gameday runbooks using AI tools and workflows, to the largest extent possible.
- Writing root-cause analysis (RCA) reports, for every incident, to ensure that we get these back to clients in a timely manner.
- Documenting incidents into JIRA, so that developers can work to address them, and ensuring that they do get addressed in a timely manner.
- Coordinating with third-parties (especially ticketing providers) to ensure that third-party issues are resolved speedily on gamedays.
You will be our MVP candidate if you have ....
- 4 years of experience in gameday operations and incident management for digital platforms for sports.
- 4 years of experience in troubleshooting mobile-ticketing issues with the major ticketing providers.
- 4 years of experience in creating and running gameday runbooks for any sports-related organization.
- 4 year of experience in using tools such as Proxyman, Charles Proxy, etc.
- Experience/interest in using AI tools to automate different business processes (even if it has been a hobby).
- An appetite to work in the adrenalin-charged, fast-paced environment of gamedays.
- Strong desire to learn and grow career towards leading operations on a global scale for our organization