What are the responsibilities and job description for the Insurance Customer Service Representative position at Yingling Insurance Agency, Inc?
About Us
Yingling Insurance Agency is an independent insurance agency serving clients across Pennsylvania, Ohio, and West Virginia, with Erie Insurance as our primary carrier alongside a panel of alternate markets. We're growing our customer service team and hiring for two roles: an entry-level, unlicensed Customer Service Representative (CSR) and a licensed Customer Service Agent (CSA). Tell us your experience and licensing status, and we'll match you to the right fit.
Job Summary
We are seeking a dynamic and energetic Insurance Customer Service Representative to join our team! In this vital role, you will be the first point of contact for clients seeking assistance with their insurance policies, claims, and inquiries. Your enthusiasm and excellent communication skills will help build strong relationships with clients while providing top-tier support. This position offers an exciting opportunity to develop your client service expertise in a fast-paced, supportive environment. You will handle a variety of customer interactions through phone calls, emails, and data entry, ensuring every client feels valued and understood. Your proactive approach will contribute to the overall success of our customer support team and help us deliver exceptional service every day.
Responsibilities
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat, providing accurate information about insurance policies, coverage options, and claims processes
- Conduct outbound calls to follow up on client requests or provide policy updates, ensuring clear communication and positive engagement
- Assist clients with policy changes, billing questions, claims submissions, and general account management
- Maintain detailed records of customer interactions using Microsoft Office tools and internal databases, ensuring data accuracy and confidentiality
- Resolve customer issues efficiently by analyzing problems, offering solutions, and escalating complex cases when necessary
- Demonstrate excellent phone etiquette and communication skills to foster trust and rapport with clients from diverse backgrounds
- Support sales initiatives by identifying client needs and promoting appropriate insurance products or services
Experience
- Proven experience in customer support or insurance environment is preferred
- Strong proficiency in Microsoft Office applications (Word, Excel) and data entry skills
- Bilingual abilities are highly desirable to serve a diverse client base effectively
- Previous experience handling outbound calling campaigns or phone communication is advantageous
- Demonstrated organizational skills with the ability to multitask in a fast-paced setting
- Excellent written and verbal communication skills in English; additional languages are a plus
- Familiarity with technical tools such as CRM systems or insurance software is beneficial
- Customer service problem-solving skills combined with patience and empathy to address client concerns effectively
Join us to make a difference in our clients’ lives through outstanding service! We value energetic professionals who thrive on helping others while developing their career in the insurance industry. This paid position offers comprehensive training and opportunities for growth within a supportive team environment.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $20 - $25