Associate Director of Advising and Student Success

Job No: 498553
Work Type: Staff Full-time
Department: Dean of Students
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Academic Administration, Data Analytics/ Reporting

Position Summary:

The Associate Director of Advising and Student Success supports the Director of Advising and Student Success with routine operations and strategic initiatives to help ensure that Yeshiva University undergraduate students are properly supported and set up for academic and social-emotional success. Associate Director advances the university's ongoing efforts to improve student retention and graduation rates and to provide support for all users of the university's student success platform. The Associate Director supports the Director in managing the university's academic advising personnel.

Position Responsibilities:

• Administrate the university's student success platform (currently Starfish by EAB), including routine troubleshooting for students, faculty, and staff; managing user roles and relationships; platform and workflow configuration; system status monitoring; and data reporting
• Design and implement student progress surveys
• Monitor Starfish flags and ensure proper referrals and follow-through
• Manage at-risk student meetings, assign follow-up responsibilities, and monitor the progress of at-risk students
• Design and implement initiatives for at-risk students and populations
• Work with students in need of special interventions
• Mediate student leaves of absence and withdrawals
• Manage academic advising personnel
• Manage peer tutoring programs
• Assist the Director in managing course registration operations in conjunction with colleagues in the Office of Admissions, the Office of the Registrar, and the Office of Student Life
• Perform other related duties as assigned

Experience & Education Background:

• Master's degree and 3 or more years of professional experience in higher education as an academic advisor or student success officer, or comparable experience
• Knowledge of Starfish or a comparable student success platform
• High degree of data literacy
• Facility with Microsoft Excel

Skills & Competencies:

• Foster, encourage, and facilitate open communication and an atmosphere of open expression
• Gain cooperation by addressing the interests and concerns of coworkers
• Continually search for ways to increase the satisfaction of faculty, students, staff, and other constituents
• Ensure that the performance of coworkers and the department is consistent with the university's strategic and operational objectives and standards
• Support fair treatment and equal opportunity for all, and enforce that policy within your sphere of influence
• Excellent communication, presentation, and writing skills
• Ability to deal with university faculty, staff, and administration at all levels

Salary Range:

$80,000 - $85,000

About Us:

Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.

As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community-students, faculty, staff, alumni, and friends-are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.

Equal Employment Opportunity:

Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.

Application Instructions:

To apply, visit https://careers.pageuppeople.com/876/cw/en-us/job/498553/associate-director-of-advising-and-student-success

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