What are the responsibilities and job description for the IT Technician position at YERINGTON PAIUTE TRIBE?
POSITION TITLE: IT Technician
DEPARTMENT: Administration
SUPERVISOR: IT System Administrator
WAGE: Level 21-0 $21.62 – Level 22-0 $22.70 – Level 23-0 $23.84
CLOSING DATE: Open Until Filled
POSITION SUMMARY: The primary function of the position is to support Agency Wide in areas of computer equipment, to resolve various IT issues, and to build electronic media resources.
DUTIES:
- Work with the Help Desk software to create tickets, update, and maintain tickets within the help desk ticket system. Assign tickets appropriately. Basic Assessment of issues for documentation.
- Assist with obtaining Purchase Orders for purchasing equipment as deemed necessary by supervisor.
- Troubleshoot hardware and software issues, assess and resolve Tier 1 tickets and escalate as necessary.
- Complete hardware installation and moves.
- Initiate asset electronic forms for transfer or new IT equipment.
- Create new user accounts, install software on PCs, and complete IT new user checklists.
- Assists in creating relevant IT documentation and procedures.
- Maintain YPT website content and proofread incoming submissions for approval.
- Create electronic forms.
- Maintain software license lists and ensure compliance.
- Assists other IT personnel as needed, provide coverage for other IT staff.
- Other duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in business or computer management plus 2 years’ experience in supporting computers or IT related field OR a combination of equivalent experience and education required.
- Background in Website Design preferred, Jooma/WIX Experience highly preferred
- Demonstrated knowledge required for Tier I (or help desk) level assessment of problems.
- Knowledge of computer and network hardware, cabling, and software license management.
- A team player with excellent customer service skills and able to work independently.
- Must have good time management skills and complete tasks assigned in a timely manner.
- Knowledge of Windows operating systems.
- Proficient in Microsoft Office products.
- Must have a valid Nevada Driver’s License, be insurable, able to lift and move 40 lbs., and pass pre-employment requirements.
Job Type: Full-time
Pay: $21.62 - $22.70 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $23