Front Desk Coordinator

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we’re proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Compensation: $22-$24 Per hour, based on relevant experience

Location: 1000 Gates Avenue, Brooklyn, NY, 11221

Schedule: Monday-Friday 9:00AM-5:00PM Onsite

YELM US Associates LLC (Ultimate Care, Swift Home Care) is seeking a Front Desk Coordinator to serve as the first point of contact for visitors, applicants, and caregivers. This role is responsible for creating a welcoming and organized front-office environment while supporting applicant onboarding, assisting caregivers with basic inquiries, and providing administrative support to the Human Resources team. The ideal candidate is professional, detail-oriented, and able to manage multiple priorities while delivering excellent customer service.

Front Office & Guest Relations 

• Greet and assist all visitors, applicants, and caregivers in a professional and courteous manner. 
• Direct applicants to the appropriate Department.  
• Maintain a clean, organized, and welcoming front-office environment. 
• Manage visitor logs, phone calls, and general inquiries. 

Applicant & Caregiver Support 

• Collect documentation from walk-in applicants (ID, SSN, certificates, physicals, etc.) and forward to the assigned Onboarding Coordinator. 
• Provide applicants with updates on their onboarding or application status. 

• Assist caregivers with basic payroll or HR-related inquiries. 
• Prepare and send monthly union information for caregiver membership. 
• Support HR with updating or verifying caregiver information.  

Administrative Coordination 

• Answer and route incoming calls and emails to the correct department.
• Maintain forms, office supplies, and materials for applicants at the front desk. 
• Track walk-in applicant activity and submit daily logs to the HR Manager. 
• Assist HR leadership with administrative tasks as needed. 

• 1–2 years of front office, HR, or administrative experience (home care or healthcare preferred). 
• Excellent communication and customer service skills. 
• Organized, detail-oriented, and reliable. 
• Proficient in Google Microsoft Office; familiarity with HHA Exchange preferred. 

• Bilingual (English/Spanish) preferred. 

We offer the Ultimate employee perks (literally)!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time more!

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.

Salary : $22 - $24