Patient Access Specialist

Full-Time Patient Access Specialist

Position Title:             Patient Access Specialist

Supervisor:                 Patient Access Manager

Supervises:                  N/A

Mission and Values:

In the performance of one’s job, the employee reflects the mission, vision, and values by participating in the provision of convenient, cost-effective, and quality surgical care.

Values:             Confidentiality

                        Quality

                        Teamwork

                        Trust

                        Respect

Job Summary:

Under moderate supervision, admits all patients and assists patient family members. Responsibilities include multi-line phone system, reception, and customer service with patient registration. The position will involve medical record handling, data entry, and scanning medical records. Mail distribution and other receptionist duties are to be defined.

Duties and Responsibilities:

• Greets patients and family members, verifies/obtains accurate information, completes demographic and insurance information, and consents to patient charts
• Maintains multi-line phone switchboard  
• Scanning medical records and internal clerical/clinical records
• Data entry into the medical record system
• Obtains appropriate patient/guardian signatures on required forms. Creates accurate labels for charting and name bands, placing labels on all necessary documentation
• Ensures patients’ and their family’s information needs are met regarding their surgical/pain procedure or other concerns
• Monitors and maintains coffee bar, waiting room, and waiting room restroom for patients
• Participates in chart preparation, ensuring accuracy and confidentiality are maintained
• Responsible for verification of completeness, and filing of all patient medical records.
• Receives payments from patients and follows corresponding procedures for cash, credit and check collection.

• Responsible for distributing mail
• Acts as a liaison between the recovery room, operating rooms, and waiting room

• Ensures that all appropriate documentation is entered into PaperVision system for future reference

• Ensures all physicians dictate and sign all operative notes after procedures are performed. Follow up directly with physicians if information is missing. Copies and emails surgeon’s and assistant’s copies of all transcribed reports
• Participates in the Surgery Center’s Quality Improvement Program activities including identification of opportunities for cost reductions and efficiencies
• Prioritizes job responsibilities and demonstrates flexibility to meet the needs of the Surgery Center and to facilitate optimum quality of patient care
• Maintains patient confidentiality at all times
• Performs efficiently in emergencies
• Order supplies for the whole organization
• Other duties as assigned by the Patient Access Manager

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly using the computer. The employee is frequently required to walk. The employee is frequently required to sit, use phones, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

• Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials

• Exposure to possible injury when working with electrical equipment and lasers which requires care and following proper safety procedures

Sedentary                 Primarily sitting/lifting 10 lbs maximum

Light                        Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs

Medium    X            Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Heavy                      Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs

Very Heavy              Lifting over 100 lbs with frequent lifting/carrying up to 50 lbs

BLOODBORNE PATHOGENS:

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means that this position has exposure to blood and body fluids. Policies are in place for Universal Precautions identifying exposure risks and appropriate barrier protection.
 

The above is intended to describe the general contract and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Qualifications

Education, Experience, Licensure/Certification Requirements:

• High School diploma or equivalent
• Minimum of two to four years of related registration/receptionist experience, with a healthcare setting preferred
• Minimum two to four years of customer service experience

Salary : $18