Position Title:                         Patient Access Specialist

Supervisor:                             Patient Access Specialist Manager

Supervises:                              None

Who We Are

We are dedicated to delivering convenient, cost-effective, and high-quality surgical and pain procedure care. Every team member plays a vital role in creating a safe, compassionate, and efficient environment for our patients.

Core Values

Confidentiality • Quality • Teamwork • Trust • Respect

Position Overview

The Patient Access Specialist serves as the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. This role is responsible for patient registration, scheduling support, medical record management, communication coordination, and front desk operations within a fast-paced ambulatory surgery environment.

Duties and Responsibilities:

Patient & Visitor Experience

• Greet patients and family members in a professional and welcoming manner
• Verify and obtain accurate demographic and insurance information
• Ensure patients and families receive information regarding surgical/pain procedures and other concerns
• Maintain the coffee bar, waiting room, and waiting room restroom areas for patients and visitors
• Assist visitors, patients, physicians, and staff while demonstrating excellent guest relations

Communication & Coordination

• Maintain and manage the multi-line phone switchboard
• Act as a liaison between the recovery room, operating rooms, and waiting room
• Communicate professionally and efficiently with patients, families, physicians, and staff
• Distribute incoming and outgoing mail

Registration, Documentation & Medical Records

• Complete patient registration and obtain required patient/guardian signatures
• Create accurate chart labels and patient identification bands
• Perform data entry into the medical record system
• Scan and maintain medical records and internal clerical/clinical documents
• Participate in chart preparation while ensuring confidentiality and accuracy
• Verify completeness and filing of all patient medical records
• Ensure all required documentation is entered into the electronic system for future reference
• Ensure physicians dictate and sign operative notes following procedures; follow up directly with physicians regarding missing information
• Copy and email surgeons’ and assistants’ transcribed reports as required

Financial & Administrative Responsibilities

• Receive patient payments and process cash, check, and credit card transactions according to policy
• Order supplies for the organization as needed

Quality, Safety & Compliance

• Maintain patient confidentiality at all times
• Perform efficiently and appropriately during emergencies

Teamwork & Flexibility

• Prioritize responsibilities to support efficient operations and quality patient care
• Demonstrate flexibility to meet the needs of the Surgery Center
• Support a positive, team-oriented work environment
• Perform other duties as assigned

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

• Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials
• Exposure to possible injury when working with electrical equipment and lasers, which requires care and following proper safety procedures

Sedentary                 Primarily sitting/lifting 10 lbs maximum

Light             X        Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs

Medium                   Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Heavy                      Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs

Very Heavy             Lifting over 100 lbs with frequent lifting/carrying up to 50 lbs

Bloodborne Pathogens:

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means the position has exposure to blood and other body fluids. Policies are in place for Universal Precautions, exposure risk identification, and appropriate barrier protection.
 

The above is intended to describe the general contract and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Education, Experience, Licensure/Certification Requirements:

• High School diploma or equivalent
• Minimum of two to four years of related registration/receptionist experience, with a healthcare setting preferred
• Minimum of two to four years of customer service experience

Salary : $18 - $22