Production Systems Implementation Specialist

Position Summary

The Operations Systems Acquisition & Training Specialist plays a key role in delivering effective software support to users of the Aspire platform and its mobile applications (Crew Mobile and Aspire Mobile). This role involves daily operational support, configuration and optimization of the Aspire system, training of end users, and completion of assigned projects which could require heavy travel.

Key Responsibilities

• As part of the Aspire Development Team, responsible for all aspects of Acquisition production system integration and implementation, as overseen by the Aspire Manager.
• Assist with snow refresher training for all snow branches.
• Perform monthly recurring Account Manager / Production Manager and Business Development Manager training.
• Perform quarterly recurring Billing and Accounting training.
• Perform One-Off training as required based on findings, requests, or recommendations.
• Assist with configuration tasks such as updating services, items, system settings, and other platform elements.
• Conduct data analysis across platforms to ensure consistency with established data standards.
• Create and maintain Aspire SOP documentation following proper formatting standards.
• Ensure Aspire data structure and usage are aligned with Yellowstone’s divisional and financial reporting standards.
• Process user setups and terminations based on MAC distributions.
• Act as ‘As Needed’ Help Desk support, diagnosing and resolving user-reported issues and escalating as needed.
• Halo Knowledge Base Administration for Operational Systems.
• UKG LMS Operational System Power User.
  
  

Recurring System Audits

• Admin Audit – List Name TBD – Acquisition Employee Email Contact Cutovers
  
  

Required Skills And Key Attributes

• Ability to contribute as a valued member of a cohesive / high-functioning team
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Proficiency with Microsoft 365 applications
• Analytical mindset with critical thinking and problem-solving abilities
• Effective time management and organizational skills
• Ability to organize and execute training sessions on a wide range of topics
• Project planning and coordination