What are the responsibilities and job description for the IT - Business Support Technician position at Yellowstone Landscape?
We are seeking a professional Business Support Technician to add to our Information Technology team. The Business Support Technician provides technical assistance to end-users, focusing on user account management, troubleshooting business applications, and delivering user training to ensure effective utilization of systems. Our successful candidate will have a desire to learn and improve their existing skillset.
Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately held commercial landscaping company in the country, we offer exciting career opportunities for Landscape Professionals and business support staff across the United States. To learn more, please visit our website: www.yellowstonelandscape.com.
Key Responsibilities
Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately held commercial landscaping company in the country, we offer exciting career opportunities for Landscape Professionals and business support staff across the United States. To learn more, please visit our website: www.yellowstonelandscape.com.
Key Responsibilities
- User Account Management: Set up, modify, and remove user accounts in various business applications, ensuring appropriate access levels and security protocols.
- Technical Support: Diagnose and resolve issues related to business applications, collaborating with IT teams and vendors as necessary.
- User Training: Develop and deliver training programs for end-users to enhance their proficiency with business applications.
- Documentation: Maintain comprehensive documentation of user setups, troubleshooting procedures, and training materials.
- System Maintenance: Assist in system updates, enhancements, and testing to ensure optimal performance.
- Education: Associate's or bachelor's degree in Information Technology, Business Administration, or a related field.
- Experience: Prior experience in technical support, application support, or a related role is preferred.
- Technical Skills: Proficiency in business applications, understanding of user account management, and basic troubleshooting techniques.
- Communication Skills: Strong verbal and written communication skills to effectively interact with users and technical teams.
- Problem-Solving: Excellent analytical skills to diagnose and resolve application issues.
- Competitive pay; paid weekly
- Full group benefits package including health, dental, vision, 401k with a company match, paid time off and holiday pay
- A company that values and appreciates YOU
