What are the responsibilities and job description for the Operations & Content Specialist position at YELLOW DOG SOFTWARE LLC?
Operations and Content Specialist
Role Overview:
Yellow Dog Software, a leader in inventory management software solutions, is seeking a highly organized, process-oriented professional to support the sales and marketing needs of our growing team. The ideal candidate combines strong operational skills with experience in documentation, reporting, content management, and client/stakeholder communications. Reporting to the Sales Enablement Manager and working in-office, this person ensures sales materials, systems, and processes are well maintained to support efficiency and cross-team alignment.
Key Responsibilities and Expectations:
Making ongoing, routine updates to our existing website (text changes, image swaps, basic page edits).
Monitoring materials for outdated content and proactively perform surface edits for review.
Ensuring consistent formatting and basic branding across updated pages, documentation, and client facing resources.
Triaging internal content or documentation requests and routing them appropriately.
Providing admin/ops support to the sales department, to include performing data entry, CRM hygiene, and providing support with reporting, scheduling, documentation, and coordination.
Managing shared inboxes or intake queues for small operational requests.
Tracking deadlines, reminders, and task progress for cross-functional initiatives.
Organizing and maintaining digital files and shared drives.
Creating simple templates, checklists, or procedural guides.
Light project coordination, as assigned.
Communicating clearly with stakeholders on timelines and deliverables.
Providing steady, consistent follow-through on operational tasks that bridge teams.
Other duties as assigned.
Preferred Experience and Skills:
2 years experience in a professional services environment
Strong organizational and administrative skills
Experience editing content within a CMS (WordPress, Squarespace, or similar)
High attention to detail and accuracy
Ability to manage multiple tasks and deadlines
Excellent written and verbal communication
Comfortable working with cross-functional teams
Proficiency with Google Workspace, Microsoft Office, and Canva
Experience creating simple documentation, SOPs, and checklists
Intermediate proficiency in Excel, including formula creation, VLOOKUP functions, and data formatting and manipulation
For full consideration, interested applications MUST include a resume, cover letter, and salary requirements.