What are the responsibilities and job description for the Client Account Manager position at YELLOW DOG SOFTWARE LLC?
Role Overview:
The Client Account Manager is responsible for owning the success, growth, and retention of assigned client accounts. This role serves as the primary relationship owner post-sale while proactively identifying and driving revenue expansion opportunities. The position requires a balance of client relationship management, consultative selling, and internal coordination to ensure clients receive maximum value from Yellow Dog Software.
Key Responsibilities:
- Own and grow a portfolio of client accounts, including expansion revenue and retention
- Proactively identify, develop, and close upsell opportunities
- Maintain consistent outreach to clients through calls, emails, and meetings
- Conduct regular account reviews to drive product adoption and long-term success
- Serve as the primary point of contact for client communication
- Prepare proposals and contracts with clear, accurate expectations
- Maintain accurate records of client interactions, opportunities, and next steps in CRM
- Collaborate with internal teams to support client needs and initiatives
- Identify risks within accounts and take action to support retention
- Answering and responding to existing client sales inquiries via phone and email
- Learn Yellow Dog product and offerings in order to provide needs assessments with clients
Performance Expectations:
Success in this role is measured by:
- Growth in revenue within assigned accounts
- Retention and reduction of client churn
- Consistent activity and engagement with clients
- Effective management of pipeline and opportunities
- Strong communication and follow-through with clients and internal teams
Requirements:
• Strong written and verbal communication skills
• Consultative mindset with the ability to identify and recommend solutions
• Ability to take initiative and manage responsibilities independently
• Strong organizational and time management skills
• Comfortable working in a fast-paced, team-oriented environment
• Experience with CRM systems (Zoho preferred)
Ideal Experience:
• Experience in hospitality, food & beverage, or retail environments
• Experience working with inventory systems or operational workflows
• Proven ability to manage and grow client relationships
Salary : $50,000