What are the responsibilities and job description for the Front Desk Associate position at YEB PAYROLL LLC?
Job Description
Front Desk Enrollment Specialists will ensure that each family coming to (or calling) our facilities is given an exceptional guest experience
Duties & Responsibilities
- Greet customers with a warm and enthusiastic presentation
- Answer telephones promptly
- Handle all customer accounts, including but not limited to:
o Enrollments, posting tuition payments, printing and mailing invoices, making necessary schedule changes, collections, cancellations, complaints, etc.
- Handle all customer complaints in a confident, friendly, and professional manner, passing only those that are difficult to handle to office manager/general manager
- General office tasks such as keyboarding, copying, filing, faxing, and computer applications, etc.
- Handle all scheduling needs including (but not limited to) scheduling parties, finalize party contracts and collect payments for parties
- Opening and closing duties as listed on the morning and evening checklists
- Light cleaning as needed, i.e., washing dishes, vacuuming, dusting, emptying trash, laundry as needed, cleaning bathrooms, etc.
- Prepare job applicants with necessary application and contact information for Human Resources
- Bake cookies and make sure cookie bins are filled
- Supervise lifeguards on weekends
- Passing on information to customers via going into observation rooms
- Sales and promoting the business
- Work together as a team
- Other duties as assigned
Qualifications & Skills
- Exceptional customer service capabilities
- Ability to multi-task within a fast-paced environment
- Exceptional attention to detail
- Ability to work effectively in a team environment
- Ability to perform basic math and data entry functions
- Ability to maintain and promote a positive working environment
Preferred:
- 1-2 years working in sales or administrative capacities
- 1-2 year working in customer-service related roles
Schedule
Part-Time
Compensation & Benefits
- A company culture of trust and support that you won’t find anywhere else
- Paid training in Miller Swim School Curriculum
- Miller Swim School pays at or above market wages, commensurate with experience
- Flexible Hours
- Free Swim Lessons for immediate family of employees
- 401(k) contribution for full-time employees
- Health insurance contribution for employees for full-time employees
- Vacation and Sick/Personal time for full-time employees
