What are the responsibilities and job description for the Customer Service Representative position at Ye Old Station?
Ye Old Station is a trusted provider of high-quality auto body repair and collision restoration services. We are committed to delivering outstanding craftsmanship and exceptional customer care. Our team works closely with customers, insurance partners, and technicians to ensure a smooth repair process from start to finish. We are seeking a friendly, organized, and detail-oriented Customer Service Representative to be the welcoming face of our center.
The Customer Service Representative serves as the first point of contact for customers after an accident or vehicle damage. You will guide customers through the repair process, coordinate with technicians and insurance companies, and ensure clear communication every step of the way. Your professionalism and empathy will help provide a stress-free experience during what can be a difficult time for customers.
- Greet customers in person and over the phone; provide prompt, courteous assistance.
- Schedule repair appointments, vehicle drop-offs, and pick-ups.
- Communicate repair timelines, updates, and expectations to customers.
- Assist with insurance claims by gathering information, submitting documentation, and coordinating with adjusters.
- Prepare and review repair orders, estimates, and necessary paperwork.
- Maintain accurate customer and vehicle records in the management system.
- Handle payments, invoices, and authorization forms.
- Work closely with technicians and estimators to ensure smooth workflow and customer satisfaction.
- Address customer concerns and escalate issues when necessary.
- Previous customer service experience required; automotive or collision repair industry experience is a plus.
- Strong communication and interpersonal skills with a professional, empathetic manner.
- Ability to multitask in a fast-paced environment.
- Familiarity with collision estimating systems (CCC ONE, Mitchell, etc.) is preferred but not required.
- Comfortable handling sensitive information and insurance documentation.
- Strong organization skills and attention to detail.
- Proficiency with basic computer software and office equipment.
- Valid driver’s license.
- Competitive hourly pay or salary, based on experience.
- Full health benefits
- 401k
- Profit sharing
- Paid time off and holiday pay.
- Career development opportunities and training in the collision repair industry.
- Supportive, team-oriented work environment.