What are the responsibilities and job description for the Receptionist / Front Desk Coordinator position at YCM Law, PLLC dba YCM Law & Title?
About Us
YCM Law, PLLC dba YCM Law & Title is a Florida real estate law and title insurance firm with offices in Fort Lauderdale, Naples and Estero. We handle residential closings for buyers, sellers, lenders and the real estate agents who refer to us. Most of our business comes from relationships, so the way our phones are answered matters.
The Role
We're looking for a warm, organized and dependable Receptionist / Front Desk Coordinator in our Fort Lauderdale office. You will be the first voice and face of our firm. You'll make every caller feel taken care of, get them to the right person fast, and keep the front office running smoothly. No legal or title experience is required; we'll train you on our systems and how a real estate closing works.
Duties
- Greet visitors, clients, and vendors with professionalism and warmth, ensuring they feel valued from the moment they arrive
- Answer multi-line phone systems promptly and courteously, directing calls efficiently using proper phone etiquette
- Manage front desk operations including scheduling appointments, maintaining visitor logs, and handling incoming correspondence
- Coordinate the logistics for closing and signing appointments, including scheduling with buyers, sellers and agents, booking the conference room or mobile notaries, sending confirmations and directions, and making sure documents are ready on time
- Open new files and enter order information in our closing software (training provided)
- Assist with calendar management and scheduling for staff or executives as needed
- Perform clerical duties including data entry, word processing, proofreading documents, and managing email correspondence
- Provide customer support by addressing inquiries promptly and professionally, ensuring positive client communication experiences
Experience
- Previous office management or administrative experience in a busy environment is preferred
- A clear, friendly phone voice and strong spoken and written English
- Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
- Bilingual abilities are highly desirable to serve diverse client needs
- Proven experience handling multi-line phone systems and demonstrating exemplary phone reception skills
- Demonstrated clerical skills such as filing, typing accurately, proofreading documents, and managing calendars
- Exceptional customer service skills with a friendly demeanor and professional appearance
- Comfortable with email, calendars, Microsoft Office or Google Workspace, and learning new software
You'll be part of a small, close-knit team where your work is noticed. Join us in creating a welcoming environment where professionalism meets proactive support! This role is perfect for someone eager to grow their administrative expertise and learn the real estate industry while making a positive impact every day.
Pay: From $55,000.00 per year
Work Location: In person
Salary : $55,000