Epicor Technical Specialist

Yazoo Mills, Inc., one of the nation’s leading, privately owned manufacturers of high-quality paper tubes and cores, servicing a wide scope of industries nationwide, such as converting, labeling, printing, packaging, flexible packaging, ropes and twines, medical supplies, tapes, graphic arts, and more. We are a family-owned business and our teammates are our family. We foster a company culture that inspires our employees to be innovative thinkers, problem solvers, community- minded, and results driven.
Are you looking for a new career with a stable company who has been in business for over 120 years? Yazoo Mills is hiring an Epicor Technical Specialist to join our well-established and growing company at our New Oxford, PA facility.

We offer:
•    Competitive Wages.
•    Comprehensive Benefits that include Health, Dental, Vision, 401(k), Life Insurance, Short Term Disability, 8 paid Holidays, Paid Time Off and more.
•    Celebration of milestones and successes along with an occasional pop-up surprise to let our employees know we appreciate all of their hard work and dedication.
•    Career Development by promoting from within and on-the-job training.

Workplace Values:
Our values are the driving force in how we think, act, and communicate. Yazoo Mills seeks employees who share these workplace values and demonstrate them on a daily basis.
1.    Integrity – Doing the right thing.
2.    Innovation – Being a problem solver.
3.    Collaboration – Working together.
4.    Quality – Having higher standards.

Job Description
The Epicor Technical Specialist is responsible for providing frontline technical support while developing specialized expertise in the company’s ERP system, Epicor. This role will begin as general IT support, with emphasis on ERP helpdesk, ensuring timely resolution of user issues and maintaining high service levels across the organization. As skills and understanding progress, the position will transition into a primary Epicor support role, while continuing to serve as a backup resource for general IT support.

Key Responsibilities
Phase 1: Helpdesk & General IT Support 
•    Provide day-to-day technical support to end users (hardware, software, ERP, network, and account issues)
•    Respond to and resolve helpdesk tickets in a timely and professional manner
•    Install and configure software and hardware
•    Assist with user onboarding/offboarding, including account setup and permissions
•    Document issues, resolutions, and processes within the ticketing system
•    Escalate complex issues to appropriate team members when necessary
•    Undertake any other related tasks as requested by manager or supervisor

Phase 2: Epicor System Support 
•    Troubleshoot complex Epicor issues across modules to identify root causes.
•    Provide functional end user support for Epicor including dashboards, BAQs, BPMs.
•    Work with internal stakeholders to understand business processes and system needs
•    Provide training on Epicor to end users
•    Assist in testing, upgrades, and implementations
•    Create and maintain documentation for Epicor processes, workflows, and support procedures
•    Collaborate with vendors and developers on issue resolution and enhancements

Ongoing / Hybrid Responsibilities
•    Serve as a backup resource for helpdesk support as needed
•    Identify opportunities to improve system performance and user experience
•    Participate in IT projects and continuous improvement initiatives
•    Maintain a high level of customer service and communication with end users

Qualifications Required
•    1–3 years’ experience in IT support or helpdesk environment
•    3 years’ Epicor ERP experience 
•    Expert Microsoft Excel skills
•    Familiarity with Windows OS, Microsoft 365, and common business applications
•    Understanding of business processes (finance, operations, inventory, etc.)
•    Manufacturing environment experience is preferred
•    Experience with ticketing systems and documentation practices
•    SQL, C# or Crystal Reports reporting experience a plus

Skills & Competencies
•    Strong analytical thinking and attention to detail
•    Possesses the willingness and aptitude to ‘figure it out’
•    Ability to manage multiple tasks and prioritize effectively
•    Ability to learn complex systems and processes quickly
•    Customer-focused mindset
•    Adaptability and willingness to grow into a specialized role
•    Collaborative with the ability to work independently

Salary is based on experience.  Hours of employment are 8 am - 5 pm, Monday through Friday with flexibility to work after hours as needed.  Workplace is on site at our New Oxford, PA facility.