Resident Engineer, Onsite Customer Support

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: Canton, MI, USA

Company Description

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Yazaki Culture

Here at Yazaki, we foster a culture that embodies the Yazaki Spirit: Fortitude, Service Mindset and Foresight. We are goal driven with a high level of perseverance and ability to adapt as we engage with each other and our customers. We connect with each other to help our partners succeed while holding ourselves and others accountable. We work to make the complex simple seeing around corners to anticipate the needs of our internal and external customers.

What We Are Looking For

Yazaki is looking for a Resident Engineer to join the GM business unit on-site at the Factory Zero Assembly Plant in Hamtramck, MI. The ideal candidate will enjoy working in a collaborative and action-driven environment making lasting impacts on the organization.

What You Will Be Doing

Customer In-plant Issue Management

• Monitor product quality at customer plant, including where applicable audits, repair, and on-hold vehicles
• Initially analyze all quality/design/logistics concerns and inform proper GMBU project team member for corrective actions
• Initiate root cause analysis process for identified quality issues using Global Quality Reporting System (GQRS) based on Customer SPPS or internal issues
• Implement containment activity, i.e., rework, sorting, yard audits, Return Material Authorization (RMA)
• Complete and submit Quality Authorized Rework (AR) packages to kick-off rework
• Assist in production trial runs and prototype builds
• Obtain Part Submission Warrant (PSW) functional approval as required
• Maintain supply of repair parts/materials
• Provide assistance with repairs at the customers site as needed
• Reconcile customer SPPS data and information with customer contacts
  
  

Customer In-Plant Continuous Improvement Initiatives

• Implement initiatives defined by Customer and GMBU team members
• Participate in vehicle reviews, line audits, process reviews and provide a summary of the initiatives for the project team
• Attend plant warranty meetings and presentations and arrange for appropriate GMBU personnel to report top warranty issues as required
• Monitor customer scrap and cost being charged to Yazaki for any dispute or confirmation
  
  

Communication Activities

• Attend on-site customer meetings and report on GMBU issues as required
• Provide affiliate and project team with reject notifications
• Notify GMBU Warranty Analyst of customer plant requests to expedite analysis of warranty parts return
• Maintain issues tracking in GQRS for Quality and monitors issues in Business Engineering Application Management System (BEAMS) for Engineering
• Ensure issue closure with all affected parties
• Develop and maintain relationships with key customer personnel
• Arrange for GMBU management support of customer meetings
• Meet with Customer Engineering and Incoming Quality organization weekly/as required to set/review priorities
• Perform and distribute results of returnable inventory verification from each of the applicable customer facilities twice per year if required by customer
• Participate in program team meetings as appropriate
• Relay engineering issues to the appropriate engineer and follow through resolution
  
  

Launch Support

• Assist the launch team with supporting builds and attend customer launch issues reviews and drive issues to closure
• Assist the launch team with reviewing product readiness
  
  

Additional Responsibilities

• Provide Leadership to the Resident Engineering Group
• Train and mentor less experienced Resident Engineers on responsibilities, processes, procedures
• Assist in the development and monitor the implementation of training plans for Resident Engineers
• Provide guidance and define priorities to the Resident Engineering Group during absence of Supervisor /Manager Resident Engineering
• Provide input to the Supervisor/Manager Resident Engineering to establish Resident Engineering group initiatives & objectives
• Participate in internal or external meetings on behalf of Supervisor/Manager Resident Engineering as needed during his absence
• Ensure metrics according to the Metric Tracking System are accurate and published on time and assist the Supervisor/Manager Resident Engineering in identifying and implementing actions to improve metric performance
• Review and approve quality ARs, GQRS concerns and root cause analysis for other Resident Engineers; communicate and facilitate resolution for inadequate actions from support functions
• Provide input to Supervisor/Manager Resident Engineering for enhancement and improvement of group communications, metrics, and customer deliverables
• Provide feedback to Resident Engineering Supervisor/Manager specific to designated Resident Engineers’ performance and customer focus
  
  

What You Will Bring To The Table

• Bachelors Degree, Quality Engineering or equivalent
• W/h Manufacturing experience preferred
• Experience in automotive launch of electrical distribution systems preferred
• Experience in assessment of quality issues, implementation of containment activities, and root cause analysis problem solving techniques
• Excellent oral / written communication skills
• Effective customer contact skills
• Strong analytical abilities
• Demonstrated proficiency in working with others both interpersonally and professionally
  
  

What We Can Provide You

• A safe collaborative learning work environment that stimulates creativity and exploration
• Diverse teams of experts
• Resources from around the globe
• Supportive leadership and team members to help you do your best work
• Opportunities for professional growth
• Competitive compensation and benefits package including incentive compensation, 401K match, tuition assistance and a generous holiday schedule
  
  

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.