Permit Technician I or II - Development Services (Cottonwood)

Do you possess outstanding customer service skills and aspire to make a meaningful impact in your community?

Yavapai County Development Services is seeking a Permit Technician to support permitting operations and provide exceptional customer service to the public, contractors, and internal staff as part of our team.
The ideal candidate will possess outstanding communication skills, a strong commitment to customer service, and the ability to collaborate effectively with both internal customers and the public.
We are accepting applications for a Permit Technician I or a Permit Technician II position, contingent upon the qualifications and skill sets of eligible applicants.
  
Hiring salary range for Permit Technician I is $19.21 to $24.49 per hour
Hiring salary range for Permit Technician II is $21.18 to $27.00 per hour

Class specification for Permit Technician I
Class specification for Permit Technician IIPermit Technician I:

• Processes permit applications by accepting the application, checking for accuracy and completeness, determining level of reviews required, calculating and receipting fees, routing to appropriate reviewing units/departments/outside agencies, monitoring application progress for status reports, preparing plans and permits for issuance; issues permits within scope of authority and responsibility assigned.
• Provides general and technical information to architects, engineers, contractors, and the general public on application processes, procedures, and fees for permitting requirements.
• Resolves routine problems encountered in performance of work assignments. Researches records and provides customers with specialized site-specific property information. Maintains department files and records.
• Acts as a liaison between customers and appropriate units/departments/outside agencies. Reads, interprets, and explains codes, plot plans, specifications and blueprints.
• Performs complex mathematical calculations. Calculates fees, accepts and receipts payments, and completes daily balancing of payments received. Compiles daily cash reports for accounting and recordkeeping for all department fees.
• Communicates effectively and courteously with the public and co-workers, both verbally and in writing, often under stressful circumstances. Tactfully deals with irate customers. Explains, verbally and in writing, technical information concerning ordinances, policies, and procedures.
• Performs other job-related duties as assigned.

Permit Technician II:

• Processes permit applications by accepting the application, checking for accuracy and completeness, determining level of reviews required, calculating and receipting fees, routing to appropriate reviewing units/departments/outside agencies, monitoring application progress for status reports, preparing plans and permits for issuance; issues permits within scope of authority and responsibility assigned.
• Provides general and technical information to architects, engineers, contractors, and the general public on application processes, procedures, and fees for permitting requirements.
• Resolves routine problems encountered in performance of work assignments. Researches records and provides customers with specialized site-specific property information. Maintains department files and records.
• Acts as a liaison between customers and appropriate units/departments/outside agencies. Reads, interprets, and explains codes, plot plans, specifications and blueprints.
• Performs complex mathematical calculations. Calculates fees, accepts and receipts payments, and completes daily balancing of payments received. Compiles daily cash reports for accounting and recordkeeping for all department fees.
• Communicates effectively and courteously with the public and co-workers, both verbally and in writing, often under stressful circumstances. Tactfully deals with irate customers. Explains, verbally and in writing, technical information concerning ordinances, policies, and procedures.
• Reviews, approves, and issues routine projects involving nonstructural code compliance.        Approves site plans for zoning compliance setback and height requirements for permits.
• Performs other job-related duties as assigned.

Education: 
High school diploma or equivalent.

Experience:  
Permit Technician I requires a minimum of one (1) year of general office experience.
Permit Technician II requires a minimum of two (2) years of general office experience.

Additional Requirements:
Must possess a valid Arizona driver’s license. 
Permit Technician I must obtain ICC certification within one (1) year of hire.
Permit Technician II must possess ICC Certification as Permit Technician at time of hire.

Salary : $39,950 - $61,922