Practice Manager

Job Title: Practice Manager - Primary Care Clinic

FLSA Status: Non-Exempt

Location: Yarmouth, MA
Job Type: Full-time

Hours: Monday-Friday 8:30am-4:30pm
Salary: $30/hr

About Us: Join our dynamic and compassionate team at Yarmouth Medical Center, where we provide quality primary care to our community. We are a patient-centered clinic that prides itself on delivering exceptional care in a welcoming environment. We are currently seeking an organized, detail oriented, and dedicated Practice Manager to oversee the daily administrative and operational functions of our clinic.

Key Responsibilities:

• Manage day-to-day office operations, ensuring smooth workflow and efficiency
• Serves as the primary front desk representative by greeting patients, checking patients in and out, verifying demographic and insurance information, collecting copayments, scheduling follow up appointments, processing patient paperwork, and providing exceptional customer service.
• Coordinates and processes prior authorizations for medications, imaging studies, procedures, and specialty services, including obtaining insurance approvals, monitoring status, and communicating with providers and patients.
• Coordinates and manages patient referrals, including obtaining required insurance authorizations, scheduling with specialty offices when appropriate, tracking referral completion, and documenting all activity in the electronic medical record.
• Maintains and updates the Practice website, including office announcements, provider information, forms, office hours, services, employment opportunities, and other website content as directed.
• Oversees and coordinates administrative operations.
• Handle patient inquiries and complaints with professionalism and care
• Maintains accurate documentation within the electronic medical record (eClinicalWorks), including patient demographic information, referral documentation, prior authorization activity, and administrative records.
• Assist with HR functions, including hiring, onboarding, and staff development
• Supports the continued growth of the Practice by identifying opportunities to improve operational efficiency, patient satisfaction, and administrative workflow.
• Monitor clinic supplies and manage vendor relationships
• Ensure compliance with health and safety regulations
• Collaborate with medical staff to streamline operations and improve patient experience
• Manage and keep updated policies for HIPAA Compliance for all personnel
• Develop and implement organizational policies and procedures for clinic
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Review and analyze practice activities and data to aid planning, cash and risk management, and to improve service utilization.
• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Performs other administrative, operational, and patient service duties as assigned to support the efficient operation and continued growth of the Practice.

Qualifications:

• Proven experience as an Office/Practice Manager, preferably in a healthcare setting
• Strong leadership and team management skills
• Experience working with commercial insurance plans, Medicare, Medicare Advantage, MassHealth, and payer authorization portals preferred.
• Experience with eClinicalWorks (eCW) or a comparable electronic medical record system preferred.
• Excellent organizational and multitasking abilities
• Proficient in office software (MS Office, scheduling systems)
• Familiarity with medical billing and insurance processes is a plus
• Strong interpersonal and communication skills
• Ability to handle sensitive information with discretion
• Bachelor’s degree in business administration, healthcare management, or a related field is preferred, but not required.
• Ability to work under a high pressure and time constraint environment.
• Ability to interpret and supervise business policies of practice.
• Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.

Why Join Us?

• Work in a supportive and collaborative environment
• Competitive salary and comprehensive benefits package
• Make a meaningful impact on the health and well-being of our community

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

How to Apply: Interested candidates should send their resume and a cover letter to

jonfranco.barretto@gmail.com with the subject line “Practice Manager Application – [Your Name].”

Join our team and help us continue to provide outstanding care to every patient, every day!

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The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Health insurance
• Paid time off
• Retirement plan

Experience:

• Management: 1 year (Required)

Ability to Commute:

• West Yarmouth, MA 02673 (Required)

Ability to Relocate:

• West Yarmouth, MA 02673: Relocate before starting work (Required)

Work Location: In person

Salary : $30