What are the responsibilities and job description for the General Manager — Franklin Opening Team position at Yardstick Dog Hotel?
At Yardstick, we’ve defined dog hospitality.
We’re a boutique, suites-only dog hotel built around personalized care, elevated service, and a calmer, more thoughtful experience for both dogs and their humans. As we continue expanding across Nashville, we’re looking for an experienced General Manager to help open and lead our newest location in Franklin, TN.
We’re looking for a hands-on leader who’s excited by growth, enjoys building strong teams, and wants to play an important role in opening our Franklin location.
What You’ll Do
- Lead the opening and day-to-day management of our new Franklin location
- Hire, train, and develop a team of approximately 12 full- and part-time employees
- Create a strong team culture centered around hospitality, accountability, and care
- Own scheduling, labor management, and daily operations
- Deliver exceptional customer and guest experiences
- Maintain a safe, clean, organized, and well-run facility
- Oversee inventory, supply ordering, and facility upkeep
- Build relationships within the Franklin community through outreach and local partnerships
- Work closely with leadership on operational improvements and company growth initiatives
What We’re Looking For
- 5 years of leadership or people management experience
- Strong operational and organizational skills
- Excellent communication and customer service abilities
- High integrity, reliability, and accountability
- Comfortable in a hands-on, fast-paced environment
- Excited by growth and motivated by ownership and responsibility
- Pet industry experience is a plus, but not required
- Availability to work nights, weekends, and holidays as needed (we’re open 365 days a year)
Compensation & Benefits
- Target compensation of approximately $65,000 annually, including performance-based bonus incentives
- Medical, dental, and vision insurance
- Paid time off
Location: Franklin, TN (37064)
Keywords: dog hotel, pet resort, dog boarding, dog daycare, kennel manager, animal care, pet services, operations manager, hospitality manager, veterinary technician, vet tech, dog trainer, dog groomer, pet hospitality
Salary : $65,000