What are the responsibilities and job description for the Front Desk Agent position at Yardley Hospitality Holdings LLC?
Job description
JOB TITLE: Front Desk Agent
REPORTS TO: Front Desk Supervisor
EXEMPT STATUS: Non-exempt
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BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and
problems in an efficient, courteous and professional manner to achieve maximum
customer satisfaction while complying with all SOPs and LSOPs.
ESSENTIAL FUNCTIONS:
1. Handle guest registration and room assignments, accommodating special
requests whenever possible. (10%)
2. Pre-register, block reservations and take same day reservations and when
necessary future reservations following hotel rate structures, discounts, and sell
strategies. (10%)
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling
policies in an efficient and friendly manner. (50%)
4. Resolve customer complaints; assist customers in all inquires in connection with
hotel services, in-house events, directions, local attractions, check cashing, safety
boxes, etc. (15%)
5. Cancel room reservations according to procedure. (5%)
6. Treat customers in a professional and courteous manner according to
procedures. (5%)
NON-ESSENTIAL FUNCTIONS: (5%)
1. Inventory guest room keys according to policy and request re-keying as
necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the
Job Types: Full-time, Part-time
Pay: $15.05 - $17.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Yardley, PA 19067 (Required)
Work Location: In person
Salary : $15 - $17