What are the responsibilities and job description for the Consumer Dispute Specialist I position at Yardi?
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Consumer Dispute Specialist I
Waltham, MA
About the Role:
Join our team as a Consumer Dispute Specialist I, where accuracy, clarity, and curiosity come together to support consumers and strengthen our Resident Screening process. In this role, you’ll investigate disputes from start to finish—reviewing reports, gathering documentation, and communicating results with confidence and care. You’ll work across multiple systems, reference credit data and public records, and ensure every step aligns with FCRA guidelines. If you enjoy problem-solving, staying organized, and delivering a reliable, consumer-focused experience, this role is for you.
What You’ll Do:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$28.84/hr - $32.45/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
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Login to apply Location
Waltham, MA
Business Unit Resident Screening Department Operations Employment Type Employee- Full Time
Consumer Dispute Specialist I
Waltham, MA
About the Role:
Join our team as a Consumer Dispute Specialist I, where accuracy, clarity, and curiosity come together to support consumers and strengthen our Resident Screening process. In this role, you’ll investigate disputes from start to finish—reviewing reports, gathering documentation, and communicating results with confidence and care. You’ll work across multiple systems, reference credit data and public records, and ensure every step aligns with FCRA guidelines. If you enjoy problem-solving, staying organized, and delivering a reliable, consumer-focused experience, this role is for you.
What You’ll Do:
- Receive, review, and resolve consumer disputes related to tenant screening application results with accuracy and professionalism.
- Process all dispute activities in compliance with FCRA regulations, Yardi Resident Screening guidelines, and required time frames.
- Communicate clearly with consumers to gather details, provide updates, and deliver investigation results.
- Maintain thorough documentation of all steps taken throughout the dispute resolution process.
- Bachelor’s degree or equivalent combination of education and experience
- One to two (1-2) years of experience in a legal or regulatory compliance position
- Knowledge of the Fair Credit Reporting Act or other consumer rights processes
- Knowledge of credit reports and civil and criminal record terminology
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Excellent attention to detail with a high degree of accuracy
- Strong organizational skills
- Accountability and follow-through skills
- Ability to adjust to new processes and procedures
- Excellent oral and written communication skills
- Proficiency in Microsoft Office Suite
- Professional phone demeanor skills
- Experience working as a paralegal
- Experience using a customer relationship management (“CRM”) or sales database system
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$28.84/hr - $32.45/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
- fs
Login to apply
Back to explore jobs
More like this
Login to apply Location
Waltham, MA
Business Unit Resident Screening Department Operations Employment Type Employee- Full Time
Salary : $29 - $32
