What are the responsibilities and job description for the Help Desk Specialist position at Yardi Systems, Inc.?
About the Role:
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2 ) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$26.53/hr - $29.85/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
#LI-Hybrid
Austin, TX
BUSINESS UNIT
DEPARTMENT
EMPLOYMENT TYPE
Salary : $27 - $30