Copy Of Account Manager

THE PERFECT CANDIDATE - Hardworking, Positive Attitude, & Reliable!!!

• Possess a HUNGER for career development and growth opportunities!
• Be HUMBLE and willing to learn something new every day.
• Have a SMART instinct when working with people and clients!

ACCOUNT MANAGER ROLE 

• Key Responsibilities:

  • Customer Service:
    • Serve in the lead role for all assigned client communication.
    • Fully leverage our relationships to benefit the customer and Yard Solutions for maintenance and snow removal.
    • Frequent and proactive communication with clients to build relationships.
    • Ensure customer expectations are met or exceeded.
    • Complete weekly onsite audit reports.
  • Sales:
    • Propose enhancement sales to existing clientele by performing monthly walkthroughs.
    • Achieve enhancement sales goal of 33% of your portfolio’s budget.
    • Renew existing contracts to attain or exceed 95% retention.
    • Cultivate relationships with assigned clients to create sales opportunities within their portfolio.
  • Invoicing:
    • Ensure that client's monthly invoice is accurate:
      • Pricing
      • Frequency
    • Coordinate with administrations to ensure that receivables are current.
  • Service Partners:
    • Getting quotes and validating against the budget
    • Schedule service partners
    • Validate performance.
    • Review billing for accuracy.
  • Coordinate with operations to ensure follow ups are performed as needed.
  • Perform snow duties as assigned by the branch manager.