Branch Administrator

Branch Administrator Department
Operations Reports to
Regional Administrator Classification
Non-Exempt Hours
Full time, Monday through Friday, 8:00am – 5:00pm Supervisory
No supervisory responsibility Travel
Less than 5% travel is expected
Yardnique Family of Companies Here’s what you need to know about working here: we are passionate about our teams and creating opportunities for our Team Members is a priority. We credit our culture to the success we’ve shared over the past 29 years, and today, we rank 23rd in the nation’s Top 100 Landscape companies. If you’re looking for an engaging and rewarding environment with plenty of room for growth, join our family of landscape lovers.
JOB SUMMARY
The Branch Administrator keeps the branch running and gets the branch’s money side right: bill on time, collect on time, and buy and pay right the first time. You create the first impression of Yardnique for customers and visitors, you own day-to-day billing, early collections and purchasing steps in Aspire, and you are the link between the branch office and the field.
You report to your Regional Administrator and have a Regional AR/AP Manager to turn to for anything tricky. Your branch dashboards show how you are doing.
HOW YOU KNOW YOU ARE WINNING
Your KPI dashboard is your scoreboard. It is how you know, every day, whether you are winning. Measures start with the first-30-day dashboard and more are added in days 31–90. Targets beyond those shown are set together with the people who own each measure, after it has run for 30 days. Goal What winning looks like Your scoreboard (KPI) Bill on time
Maintenance billed by the 25th of each month for the next month. Completed work orders billed within 48 hours.
Missed maintenance invoices (AR.9) · Invoice origination lag (AR.10) · Unbilled extras $ (AR.7) · Partial-billing coverage (AR.12) Collect on time
Every past-due balance under 45 days has an owner and a next step.
Aging mix (AR.4) · Billed DSO (AR.1) · Manual collection touches per week (AR.21) · Promise-kept rate (AR.22) · Top customers’ AR.6) Buy and pay right
Purchases requested before buying, goods received as they arrive, and vendor invoices approved promptly.
PR receive-to-approve time (AP.4) · Partial-receive hang (AP.8) · Jobs closed with open purchases Clean data
What is in Aspire matches the work done and the money owed, right the first time.
Feeds every measure above
RESPONSIBILITIES
Bill on time
Moves: AR.9 Missed maintenance invoices · AR.10 Invoice origination lag · AR.7 Unbilled extras $ · AR.12 Partial-billing coverage
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Complete maintenance billing in Aspire by the 25th of each month for the following month.
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Bill completed work orders within 48 hours of completion.
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Work with Account Managers each week so work orders are complete and all costs are in before a job closes; follow up on open work orders and missing costs.
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Run progress and partial billing on open schedule-of-values jobs each billing cycle.
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Distribute invoices, answer customer billing questions, and coordinate with internal teams to resolve billing issues. Hand disputes and credit memo requests to the AR/AP Manager.
Branch Administrator | Job Description | DRAFT v1 | Effective October 16, 2026
Intentional Leadership | Listen to Understand | Show Respect | Own It | Celebrate the Wins
Collect on time
Moves: AR.4 Aging mix · AR.1 Billed DSO · AR.21 Manual collection touches · AR.22 Promise-kept rate · AR.6 Top customers
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Check your branch dashboard every morning and act on what is flagged.
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Follow up on customer balances less than 45 days past due, following the Collections SOP.
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Log every follow-up (who, when, what was said, promise date) in the Aspire Collections Activity [SA2.0] form instead of spreadsheets.
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Track payment promises and follow up when a promise date passes.
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Hand off disputes, credit memos and balances over 45 days to your AR/AP Manager, with the history logged.
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Process customer payments received at the branch and send the remittance detail to the AR/AP Manager the same day, so payments can be applied within 1 business day.
Buy and pay right
Moves: AP.4 PR receive-to-approve · AP.8 Partial-receive hang · Jobs closed with open purchases
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Check that purchase requests are entered before anything is bought and send back requests that do not follow purchasing policy.
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Receive goods in Aspire as they arrive, full or partial, and chase partial deliveries.
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Approve vendor invoices in Aspire promptly after goods are received.
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Make sure no job is closed with open purchases.
Keep data clean and customers set up right
Moves: Every measure above; Aspire and our financial reports agree
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Set up new customers in Aspire following the new-customer process and manage customer portal invitations and training.
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Coordinate Certificate of Insurance (COI) requests and distribution.
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Partner with Accounting & Finance to manage secure access to online portals for all vendor and customer accounts.
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Manage customer and vendor contracts, requests and correspondence by phone, email and other channels.
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Support a quality end-of-month (EOM) close for the branch.
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Ensure the utmost security and confidentiality of all business transactions, documents, records and proprietary knowledge.
Run the branch office
Moves: Not on the dashboard, but how customers and teammates experience Yardnique
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Create an amazing first impression with a professional and friendly greeting to all clients, visitors and employees, in person, over the phone and by email.
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Answer the main office phone, screen, and distribute messages and inquiries to the right people.
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Perform daily administrative tasks for smooth office operations, including coordinating ongoing maintenance of office equipment, the phone system and other information technology systems.
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Order and distribute office supplies for the branch, coordinate with managers so supplies are centrally tracked, and keep the office stocked, clean and tidy.
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Manage daily mail and package preparation, delivery and pick up.
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Assist with uniform inventory, ordering and the vendor relationship; partner with company leaders on supply and distribution of company equipment.
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Plan, schedule and coordinate logistics for on-site events, meetings and seminars.
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Act as liaison between the main office and field managers and compose and edit correspondence to vendors and customers.
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Complete business-related research as needed.
Grow with the team
Moves: Every measure above
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Join your regional KPI review each week and share wins and blockers.
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Complete Aspire training and use the step-by-step How-To guides; work with your AR/AP Manager until you are signed off on each task.
Branch Administrator | Job Description | DRAFT v1 | Effective October 16, 2026
Intentional Leadership | Listen to Understand | Show Respect | Own It | Celebrate the Wins
COMPETENCIES OR DESIRED CHARACTERISTICS
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Excellent verbal and written communication
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Outstanding customer service
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Collaborative approach to partnership
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Strong administrative proficiency
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Personal effectiveness
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Comfort working from a dashboard and acting on what it shows
REQUIRED EXPERIENCE AND QUALIFICATIONS
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3 years of related experience.
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Detail-oriented, flexible, and able to manage multiple deadlines.
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Strong customer service orientation that demonstrates a positive, “can-do” attitude.
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Ability to work well in teams and independently.
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Knowledge of Microsoft Office, Outlook, PowerPoint and Excel, and other programs used to create email and other communication to support the office. Aspire experience preferred; training provided.
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Excellent oral and written communication skills.
WORK ENVIRONMENT, PHYSICAL DEMANDS AND TRAVEL
This position is exposed to a normal office environment and is not subject to weather, extreme or hazardous conditions. It handles office equipment and tools such as phones, copy machines and computers. Less than 5% travel is expected.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT
Yardnique, Inc. provides equal employment opportunities to all team members (employees) and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. Yardnique hires and promotes individuals solely on the basis of their qualifications and in accordance with applicable laws.