What are the responsibilities and job description for the Service Technician - Glidden, IA position at Yanmar Central?
Yanmar Central has been completing tasks every day that add value to our customers’ businesses and help build sustainable and responsible communities. We are a family-oriented company that is passionate about the Yanmar brand and products. We value diverse perspectives and strive to create an inclusive environment where everyone feels comfortable being their most authentic self. We truly value our employees’ commitment to the important work we do, and as a result we offer industry-leading compensation and benefits, as well as professional growth and development opportunities.
Yanmar Central is opening up a full-service shop operation to serve our customers. We also have several service trucks fully equipped to support our customers working in the field.
Are you ready to take your career to the next level? Our team is currently seeking a Service Technician that is ready to coordinate and promote service repair work, including pre-delivery inspections and demo preparation. If you have a passion for developing relationships and providing an exceptional customer experience, we would like to hear from you!
POSITION RESPONSIBILITIES
- Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed in the field.
- Trouble shooting and repairing complex Industrial equipment in a timely manner which includes hydraulic and electrical circuits, engines, frames, tracks.
- Document labor, parts used, and description of work performed assuring that work orders can be closed and billed as communicated.
- Liaise with factory personnel on service and parts issues and utilize service reference manuals as needed.
- Ensure technician work areas, equipment yard, and service shop are safe and organized.
- Adhere to overall Company policies and procedures, with emphasis on Health and Safety regulations.
POSITION SKILLS/ABILITIES
- Strong organizational and decision-making abilities, with a desire to take initiative and accept responsibility.
- Must be able to read hydraulic and electrical schematics.
- Excellent verbal and written communication skills.
- Strong technical, interpersonal, and troubleshooting skills.
- Problem solving
- Ability to maintain a professional presence, ensuring satisfactory resolutions to problems or concerns.
- Proficient in Microsoft Office
POSITION REQUIREMENTS
- Previous experience with heavy equipment operation
- Has own tools and willingness to purchase tools as required. Certain job specific tools are provided by the company.
- Possess Class A CDL or willingness to obtain within 6 months of employment.
- Previous experience with equipment/supplies distribution or service reception functions is an asset.
- Travel as required. May include overnight stays.
- Be willing to work inside or outside in all weather conditions.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Willingness to travel:
- 25% (Preferred)
Work Location: In person