What are the responsibilities and job description for the Customer Service Representative for 3PL Warehouse position at Yankee Clipper Distribution?
Job Description:
The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts; handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to-day distribution activities.
Primary duties and responsibilities of this position.
- Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders
- Produces inventory reports to check for product availability
- Produces all related paperwork and necessary information required for customer orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Prepares shipping and tracing information to customers as required
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and customer in administration of the account
- Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements of the account
- Filing and managing/updated Excel spreadsheets
Qualifications:
Education, formal training, knowledge, skills, abilities and other characteristics which are desired for this position.
- Minimum High School Diploma, GED.
- 1-3 years customer service experience.
- Strong computer knowledge including MS Office applications
- Proficient in MS Excel
- Experience with office or clerical functions of warehousing, distribution or supply chain preferred – particularly in the retail sector and preferably with apparel and footwear
- Excellent typing skills and writing skills
- Familiarity with 10-key
- Strong communication skills, passionate about creating value to organization and customer needs
- Excellent customer service skills
- Willingness to learn
- Ability to multitask.
- Must be available and able to work overtime as the business dictates.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20