What are the responsibilities and job description for the On Highway Product Support Sales Representative position at Yancey Power Systems?
Who We Are
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing
As the On Highway Truck Product Support Sales Representative (PSSR), you will provide exceptional customer service by ensuring customers are apprised of the parts available for sale as well as Yancey’s ability to install the parts in our Service Departments. This position will also be charged with personal calls to customers on a regular basis to educate them on parts and service specials as well as preventive maintenance and repairs that will improve customers’ uptime.
Primary Responsibilities
To be successful in this position you should have prior sales experience, preferably in the trucking industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.
Education/Experience
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing
As the On Highway Truck Product Support Sales Representative (PSSR), you will provide exceptional customer service by ensuring customers are apprised of the parts available for sale as well as Yancey’s ability to install the parts in our Service Departments. This position will also be charged with personal calls to customers on a regular basis to educate them on parts and service specials as well as preventive maintenance and repairs that will improve customers’ uptime.
Primary Responsibilities
- Sales calls by phone and in person of parts and service work to truck customers.
- Work with managers and lead technicians to schedule work and target accounts.
- Keep customer informed of status of repairs.
- Sell specials on parts deals to customers.
- Build solid customer base and continue to improve customer list.
- Take ownership of the parts and service business at the branch they are assigned to support.
- Participate in required safety program and work in a safe manner.
- Additional duties as assigned by manager.
To be successful in this position you should have prior sales experience, preferably in the trucking industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.
Education/Experience
- High school diploma or equivalent required.
- High school diploma or equivalent required.
- Prior Sales Experience
- Ability to work with limited supervision and in a team atmosphere
- Experience working an assigned territory
- Driving record that meets company standards
- Industry experience in truck products, parts, and/or service for 2 – 5 years
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
- Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
- Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Paid Holidays
- Paid Sick Leave
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities