What are the responsibilities and job description for the Vice President, Member Experience and Technology Services position at Yampa Valley Electric Association?
Yampa Valley Electric Association is seeking a strategic leader to oversee Member Experience, Communications, and Information Technology in Northwest Colorado.
The Role
As VP of Member Experience and Technology Services, you'll be responsible for integrating technology, communications, and service operations to deliver exceptional member experiences across all touchpoints. You'll lead teams that ensure every member interaction reflects our cooperative values while driving digital transformation that meets evolving expectations. You'll serve as a strategic advisor to the CEO, translating organizational strategy into actionable plans that position YVEA as both an employer of choice and trusted partner to our members.
Who We're Looking For
Yampa Valley Electric Association serves Northwest Colorado with more than just electricity, we power communities, partnerships, and possibilities. As a member-owned cooperative, we're accountable to the people we serve and committed to innovation, sustainability, and exceptional service.
We believe in solutions over problems, relationships over transactions, and people over everything. We innovate, push boundaries, and we're looking for leaders who do the same.
Join Us. Power What Matters.
YVEA is an equal opportunity employer committed to building a diverse and inclusive workplace.
Job Posted by ApplicantPro
The Role
As VP of Member Experience and Technology Services, you'll be responsible for integrating technology, communications, and service operations to deliver exceptional member experiences across all touchpoints. You'll lead teams that ensure every member interaction reflects our cooperative values while driving digital transformation that meets evolving expectations. You'll serve as a strategic advisor to the CEO, translating organizational strategy into actionable plans that position YVEA as both an employer of choice and trusted partner to our members.
Who We're Looking For
- Strategic integrator who connects technology, service delivery, and communications into cohesive member experiences
- Collaborative leader who builds trust and consensus across diverse functions and stakeholder groups
- Change agent who drives digital transformation while maintaining accessible, personal service
- People developer who empowers teams and builds high-performance cultures
- Exceptional communicator who translates complex concepts for members, boards, and technical teams alike
- Member advocate who champions service excellence and designs intuitive, responsive experiences
- Innovation champion who evaluates emerging technologies through the lens of member value
- Political savvy executive who navigates organizational dynamics and builds strong peer relationships
- 10 years executive leadership experience with multi-departmental oversight across member/customer experience, technology, and communications functions
- 5 years in senior management roles with proven ability to integrate diverse departments into cohesive operations
- Demonstrated success leading digital transformation, IT strategy, and enterprise systems through expert teams
- Track record building high-performing teams and leading organizational change
- Experience with member/customer experience design, brand management, and crisis communications
- Strong financial acumen managing significant budgets and demonstrating ROI on technology investments
- Experience presenting to boards of directors and providing strategic guidance to executive leadership
- Executive-level technology fluency in IT operations, cybersecurity, enterprise systems, and digital platforms
- Electric utility operations experience; cooperative experience strongly preferred
- Bachelor's degree in Business, Technology, Communications, or related field (advanced degrees advantageous). Equivalent experience at a senior level will be considered.
- Develop integrated strategies aligning member services, communications, and technology with organizational goals.
- Oversee member experience across all channels and billing operations.
- Lead internal and external communications, media relations, and brand reputation.
- Provide executive oversight of IT infrastructure, cybersecurity, and digital transformation.
- Champion enterprise initiatives focused on business continuity and workforce modernization.
- Foster cultures of innovation, collaboration, and continuous improvement.
- Serve as strategic advisor to the CEO and Board.
Yampa Valley Electric Association serves Northwest Colorado with more than just electricity, we power communities, partnerships, and possibilities. As a member-owned cooperative, we're accountable to the people we serve and committed to innovation, sustainability, and exceptional service.
We believe in solutions over problems, relationships over transactions, and people over everything. We innovate, push boundaries, and we're looking for leaders who do the same.
Join Us. Power What Matters.
YVEA is an equal opportunity employer committed to building a diverse and inclusive workplace.
Job Posted by ApplicantPro