Program Operations Assistant (Temporary)

Role

The Program Operations Assistant provides administrative and operational support to Yamhill County CASA staff and volunteers, helping keep day-to-day program functions organized, efficient, and responsive. This position plays an important role in maintaining accurate records, ensuring timely processing of program information, supporting office operations, and creating a welcoming and helpful environment for CASA volunteers, community partners, and members of the public.

The Program Operations Assistant reports to the Executive Director and works closely with other staff to support program operations. The Program Operations Assistant provides no direct supervision to other staff or CASA volunteers.

This is an hourly position of approximately 20 hours per week beginning January 4, 2027, and ending March 26, 2027.

Duties

• Welcome visitors to the CASA office and help meet their needs
• Answer incoming phone calls, respond to routine questions, and connect callers with the appropriate staff member as needed
• Open, forward as needed, and file program emails and email attachments according to specified procedures within one day of receipt, including court notices, discovery, and other case-related documents
• Maintain Yamhill County CASA’s digital calendar
• Maintain and distribute the weekly program e-memo, This Week at CASA
• Enter, update, and maintain case and volunteer information in Optima, Yamhill County CASA’s case management database, according to established procedures
• Provide general administrative and office support as needed
• Participate in bimonthly staff meetings
• Assist with other tasks as requested by the Executive Director
• Maintain confidentiality of information related to children, families, volunteers, personnel, donors, and agency operations
• Follow established Yamhill County CASA policies and procedures

Requirements

• Applicants with a criminal history involving violent crimes or crimes against children cannot be considered for this position
• Applicants with founded allegations for child abuse or neglect cannot be considered for this position
• Must be able to reliably work the agreed-upon schedule for the duration of the temporary assignment

Qualifications

✓ Demonstrate a commitment to treating others with dignity and respect and contributing to a welcoming and supportive work environment.

✓ Demonstrate proficiency with common office technology and a willingness to learn new systems, including multiline phone systems, copier/printer equipment, Microsoft Word, Excel, Outlook, OneDrive, and web-based databases.

✓ Communicate clearly, professionally, and effectively, both verbally and in writing, with individuals and groups.

✓ Successfully complete required background checks including criminal history and child abuse history checks, and complete fingerprinting

Preferred Knowledge, Attributes, & Skills

• Strong organizational and time-management skills, with attention to detail and accuracy
• Ability to manage multiple priorities, adjust to changing needs, and seek guidance when needed
• Experience working with volunteers, survivors of violence, child welfare, the judicial system, social services, or related fields.
• Experience with administrative support, office operations, data entry, electronic records management, or nonprofit organizations
• Ability to handle sensitive information with discretion and maintain appropriate professional boundaries
• Commitment to Yamhill County CASA’s mission, vision, values, and organizational goals

Pay: From $20.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule

Work Location: In person