Customer Sales & Service Manager

Yamaha Motor Finance – US has an excellent opportunity for a Manager - Customer Sales & Services, Protection Products.  The ideal candidate will manage, lead, and develop a team of Protection Products Specialists who work directly with product groups, dealers, and retail customers in a fast-paced, high-volume environment. The team is responsible for selling vehicle service contracts, resolving customer inquiries and complaints, processing orders, and providing product information via phone, email, and chat—ensuring timely solutions and positive relationship outcomes.

What You’ll Be Doing:

• Manage a team of 3 directs reports with a focus on growth, driving performance, and ensuring alignment with team objectives, strategic initiatives, and organizational priorities.
• Coordinate and manage the complete start-to-finish workflow for Y.E.S. promotions across all product groups, ensuring accuracy, timely delivery, and successful execution. Responsibilities include system setup, testing, sales bulletin development, managing exceptions, managing product group pricing files and delivering summary reports.
• Produce and submit daily sales inputs and related documentation to accounting, ensuring accuracy and timeliness.
• Responsible for the complete setup process for new SKUs, models, and pricing, including configuration, validation, and coordination with cross-functional internal and external teams to ensure accuracy and successful system(s) implementation.
• Resolve pricing errors promptly to ensure accuracy and maintain data integrity.
• Manage and oversee audits performed by internal teams and external vendors, ensuring adherence to organizational standards and regulatory guidelines.
• Initiate and collaborate with IT to support ongoing system improvements and the automation of job responsibilities and sales promotions
• Perform additional duties and assigned projects, demonstrating flexibility and strong cross-functional support.
• Serve as backup for phone support, assisting callers and maintaining service levels during high-volume periods.
• Ability to travel up to 15% of the time as required to support operational and business objectives.

Qualifications:

• Bachelor’s degree in Business or Marketing preferred
• 7 years’ experience working in results driven sales environment.
• Proven background in delivering high quality customer service and resolving client issues effectively.
• 3 years’ experience managing direct reports
• Previous experience with heavy phone coverage.
• Must be able to manage and prioritize multiple projects, exhibiting superior time management skills with minimal supervision under tight deadlines.
• Must possess strong oral and written communication skills.
• Excellent computer skills in MS Office (Excel, Word, PowerPoint, Outlook, etc.) required.
• Preferably a passion for and knowledge of powersports, financial services and related products.
• Familiarity with Protection Products, including vehicle service contracts, GAP, tire/wheel coverage, and prepaid maintenance, is a plus

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product
  
  Reports to: Department Manager
  
  Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.