What are the responsibilities and job description for the Customer Relations Specialist II position at Yamaha Motor US?
Yamaha has an excellent opportunity for a successful Marine Customer Relations Representative II to join our Marine team in Kennesaw, GA.
What you'll be doing:
- Attracts potential customers by answering product and service questions. Suggests information about other products and services.
- Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem. Selects and explains the best solution to solve customer problem.
- Expedites correction or adjustment and follows up to ensure resolution.
- Interfaces with other Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions.
- Evaluates customer or dealer requests for assistance on Yamaha products. Determines the type and amount of assistance to be provided by YMUS
- Maintains customer records by updating account information.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Performs various administrative tasks or special assignments within the department as needed.
What you need to be successful:
- High School Diploma / GED or equivalent combination of education and experience is required.
- Typically preferred 2 to 5 of related call center experience.
- Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook).
- Must have strong written and verbal communications abilities. Able to type 40 wpm.
- Experience in the Marine or Powersports industry is strongly preferred.
- Experience working in a Marine or Powersports dealership within parts and/or service or in another capacity is desired.
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms; as such, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What's in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5 hour work-week
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.