Transaction Specialist

Yamaha has an excellent opportunity for a Transaction Specialist to join our Financial Services team in Phoenix, AZ. The Transaction Specialist will be responsible for supporting activities for the Retail Servicing Department for Yamaha Financial Services. They will review customer transactions for accuracy and will ensure that all transactions are processed and completed on time and will also assist the Servicing Department with reporting and other tasks.

What you’ll be doing:

• Research prior payments, allocations, payment disputes and identify potential inaccurate payment transactions.
• Update, change and/or correct promotions. Resolve reported transaction anomalies and report suspicious transactions. Close, freeze or add authorization holds, remove authorized user.
• Assists with day-to-day tasks including answering phones, investigate customers concerns, billing disputes, provide detailed answers, resolve issues in a timely manner.
• Update and/or correct interest rates for bankruptcy reaffirmations and SCRA.
• Review and process, extensions, deferments, and re-age accounts. Update customer demographics and process due date changes.
• Respond to emails from the shared email box throughout the day and ensure timely communication when issues arise and upload documents to the account record (as needed).
• Ensure the accuracy and timeliness of processing credit disputes and corrections received through E-Oscar. Assist with debt verifications, validations, and internal escalations.
• Respond to Servicemember's Civil Relief Act ("SCRA") requests and determine eligibility. Upload all documentation and document the account record accordingly and in a timely manner.
• Support the Servicing team with projects, additional tasks, and special assignments.
  
  
  

Decision-Making Responsibility:

• High degree of autonomy and authority to effectively work together with internal departments, service providers and dealers.
• High degree of decision making to execute prudent decisions and to review documentation in a timely manner to ensure compliance.
  
  
  

What you’ll need to be successful:

• Associates' degree or equivalent combination of education/experience.
• 4 years of experience in customer service, data entry in the Powersports and/or Auto finance industry preferred.
• Strong knowledge of Windows-based software and Microsoft Word, Excel and outlook are required.
  
  
  

Knowledge, Skills, and Abilities:

• Strong knowledge of Regulation Z, Fair Credit Reporting Act, Regulation V, Equal Credit Opportunity Act, Regulation B, Servicemembers Civil Relief Act, and Electronic Fund Transfer Act.
• Must be able to work independently, follow through with minimum direction and follow up on own initiative.
• Ability to prioritize with sense of urgency, multitask, meet deadlines with accuracy and adapt quickly to changes in a fast-paced environment.
• Strong problem-solving skills, attention to detail and decision-making skills
• Excellent communication skills.
• Excellent time management skills.
  
  
  

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’s in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product
  
  
  

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.