What are the responsibilities and job description for the Collection/Customer Service Rep position at Yale New Haven Health?
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direct supervision of the Billing Supervisor and Sales Director, Occupational Health Plus, this position is responsible for performing a variety of billing and collection functions to ensure accurate and timely payment and/or billing Occupational Health patients/third party payers for services rendered, as well as customer service responsibilities such as customer services calls to existing and new clients. The incumbent is also responsible for maintaining the Account Receivables at levels set by management and professional benchmarking organizations.
EEO/AA/Disability/Veteran
Responsibilities
Qualifications
YNHHS Requisition ID
161997
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direct supervision of the Billing Supervisor and Sales Director, Occupational Health Plus, this position is responsible for performing a variety of billing and collection functions to ensure accurate and timely payment and/or billing Occupational Health patients/third party payers for services rendered, as well as customer service responsibilities such as customer services calls to existing and new clients. The incumbent is also responsible for maintaining the Account Receivables at levels set by management and professional benchmarking organizations.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Billing Accountability
- 1.1 Review monthly aging reports to identify past due invoices (> 45 days)
- 2. Sales Accountability:
- 2.1 Makes routine customer service calls with existing and/or new clients as directed by Sale Director/Representative(s)
- 3. Collections:
- 3.1 Responsible to adhering to all policies from YNHH System down to the department level. Always acts in a professional manner. Is dependable and works in an indepent fashion. Keeps within follow up guielines to maintain the Aged Account Receivables within specified aging and monitors accounts greater than 45 days and older
- 4. SYSTOC Collection/Billing Responsibilities:
- 4.1 Must be knowledgable in all aspects of Billing Office procedures to ensure accurate collection activities. This includes knowledge of charge entry, posting, billing procedures and reporting for all types of invoicing.
- 5. Customer Service Contact and Follow up
- 6. Customer Service/Commitment to Quality Service and Deaprtment Standards
Qualifications
EDUCATION
High school graduate or equivalent
EXPERIENCE
At least two (2) to three (3) years accounts receivable, collections and/or billing process experience preferred, and the same in customer service and/or sales experience.
SPECIAL SKILLS
Excellent organizational, communication and interpersonal skills including negotiation skills. Proficiency in basic mathematical skills. Knowledge of and ability to use various computer software packages. Be familiar and have working knowledge of all aspects of the billing and associated applications to be able to correct invoices when necessary. Must be able to work independently.
YNHHS Requisition ID
161997