What are the responsibilities and job description for the Program Manager A - Dental Clinic Manager position at Yakima Valley College?
Our Mission Statement:
As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.Yakima Valley College serves all students holistically, supports all students’ learning goals, and fosters achievement within career and educational pathways.
We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement.
Yakima Valley College is accepting applications for an experienced and highly organized Dental Clinic Manager to oversee the daily front office operations of our teaching clinic. This role is pivotal in maintaining a smooth, compliant, and efficient clinical environment while supporting educational activities and fostering a positive atmosphere for staff, students, and patients. This is an in person position with a monthly salary of $4,428.00. This is a 12-month classified position that reports to the Assistant Dean of Allied Dental Education Programs. Work is conducted Monday-Friday starting at 7:30AM.
Come join our team of highly skilled and caring Dental Program faculty and staff at Yakima Valley College. We are a dynamic teaching dental clinic dedicated to exceptional patient care and education. Our team blends clinical excellence with a passion for nurturing future dental professionals in a collaborative environment.
- Lead the daily operations of the Dental Hygiene Clinic front desk, including dental records, patient payments, and other pertinent business operations of YVCs Dental Programs.
- Understands the Patient Services Coordinator and Dental Clinic Technician positions to provide reasonable coverage when staff positions are out of office.
- Create operations manuals and ensure cross-training where appropriate for staff positions.
- Prepares and coordinates clinic schedules of support staff.
- Assist with contract generation.
- Coordinate and carry out the necessary purchasing services, use of purchasing card, and reconciliation of budget.
- Provide routine budget and operations reports to Assistant Dean.
- Create and monitor travel tracking spreadsheets and support faculty and staff with travel submissions.
- Coordinate the acquisition of student instrument and supply issue, such as handpieces and Cavitrons.
- Provide updates to the dental leadership team to address issues.
- Assist in planning, implementing, and interpreting policies and procedures related to the program.
- Coordinate patient appointment flow in collaboration with the Assistant Dean of Allied Dental Education programs.
- Serve as YVCs HIPAA Compliance Officer, working in collaboration with the Dental Clinic Technician and Assistant Dean of Allied Dental Education Programs.
- Implement and monitor HIPAA policies and procedures.
- Conduct regular audits and staff training.
- Ensure the clinic remains compliant with state and federal laws.
- Ensure proper functioning of dental equipment and facilities through collaboration with the Dental Clinic Technician.
- Liaise with dental faculty, staff, and external vendors.
- Supervise and support two staff members (Patient Services Representative and Dental Clinic Technician).
- Delegate tasks effectively and foster a collaborative culture.
- Conduct performance reviews and professional development.
- Oversee patient billing, insurance claims, and reconciliation, share responsibility for entering daily information as needed.
- Follow college and state fiscal policy and procedure to ensure clean audits, cash deposits, and billing reconciliations.
- Collaborate with YVCs Business Office and the Workforce Fiscal Manager to manage budgets and expenses.
- Address billing inquiries and resolve discrepancies.
- Maintain patient records and clinic documentation, follow CODA accreditation, and Washington State records management protocols.
- Supports academic programs by communicating with students, providing appropriate paperwork, etc.
- Collaborate with BAS program coordinators as needed.
- Develop and refine operational protocols to support student learning.
- Provide information and advice to students, staff, program participants, and/or the public regarding program content, policies, and activities, recommend alternative courses of action; promote the program on campus with outside organizations.
- Confer regularly with representatives of off-campus organizations and agencies regarding the interpretation and implementation of program and institutional policies.
- Use word processing, graphics, statistical, spreadsheet, and/or database software regularly with a high degree of accuracy and speed.
- Performs related duties as assigned.
- Associate’s degree in business, healthcare, or related field.
- 3 years of dental practice management experience.
- Familiarity with dental billing software and electronic health records.
- Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and electronic dental records (EDR).
- 2 years of supervisory experience.
- Bachelor's degree in business or healthcare administration.
- Dental Assisting license.
- Experience with equipment sterilization techniques and water testing.
- Bilingual/Biliterate in English/Spanish.
- Obtain Cardiopulmonary Resuscitation (CPR) and Bloodborne Pathogens (BBP) certification within 30 days of hire.
- Complete continuous process improvement, perform workflow analysis, and identify areas for improvement.
- Communicate professionally and effectively with dental staff, leadership, and clients.
- Lead through appropriate modeling of professional behavior.
- Family Educational Rights and Privacy Act (FERPA) & Health Insurance Portability and Accountability Act (HIPAA), and dental billing and coding compliance standards.
- Medical Billing and Coding.
- Contract management.
- Financial management and business acumen.
- Dental insurance and compliance requirements.
- Team building and conflict resolution.
To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:
- A cover letter describing your interest and alignment with YVC's mission.
- A current resume (a resume will not substitute for the "work experience" section of the online application)
- Three (3) professional references(personal references do not count as professional)
- Unofficial transcripts for confirmation of degree (if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire.
- Certifications/Credentials as required for fulfillment of the minimum qualifications.
SUPPLEMENTAL INFORMATION:
Candidates invited for interviews may be required to complete a skills test.
Candidates may be subject to a Criminal History Background Check as a condition for consideration of employment."In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."
Yakima Valley College does not discriminate against any person based on their race, color, creed, religion, national origin, sex, sexual orientation and/or gender identity, age, marital status, the presence of any sensory, mental or physical disability, the use of a trained dog guide or service animal by a person with a disability, honorably discharged veteran or military status, genetic information, or any other prohibited basis in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to Alma Ramirez, Chief Human Resources Officer, Yakima Valley College, 1015 South 16th Avenue, Yakima, Washington, 98902; email aramirez@yvcc.edu; telephone 509.574.4671.
Yakima Valley College's Annual Safety and Fire Report is available online at https://www.yvcc.edu/services/safety-security, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610.
Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.
All positions are subject to funding.
Salary : $53,136 - $71,472