What are the responsibilities and job description for the Dental Office Manager / Treatment Coordinator position at YABAR DENTAL (VB)?
Benefits:
- 401(k)
We are currently looking for a full time Dental Office Manager / Treatment Coordinator at Yabar Dental.
3 years experience (required)
Payment determined by experience
Payment determined by experience
About the Role
This combined position serves as a key leader in our busy dental practice, overseeing daily administrative operations while also guiding patients through their treatment journeys. The ideal candidate is organized, personable, and skilled at building trust with patients to support high-quality care and practice growth. Bilingual fluency (English and Spanish preferred/required) is essential, as our diverse patient demographic relies on clear, compassionate communication in both languages to ensure everyone feels comfortable and well-informed.
This combined position serves as a key leader in our busy dental practice, overseeing daily administrative operations while also guiding patients through their treatment journeys. The ideal candidate is organized, personable, and skilled at building trust with patients to support high-quality care and practice growth. Bilingual fluency (English and Spanish preferred/required) is essential, as our diverse patient demographic relies on clear, compassionate communication in both languages to ensure everyone feels comfortable and well-informed.
Key Responsibilities
- Manage day-to-day office operations, including scheduling, patient flow, and front desk activities to maintain an efficient and welcoming environment.
- Supervise and support front office staff, coordinate team schedules, provide training, and handle performance feedback.
- Oversee patient relations, handle inquiries/complaints, and conduct satisfaction follow-ups to deliver exceptional service.
- Act as the primary Treatment Coordinator: present and explain treatment plans to patients, discuss procedures in understandable terms, address concerns, and highlight the benefits of recommended care.
- Educate patients on insurance benefits, verify coverage, process pre-authorizations, estimate costs, and create affordable payment options or plans to help patients move forward with treatment.
- Manage billing, collections, financial accounts, and accurate insurance claims processing.
- Ensure compliance with OSHA, HIPAA, state/federal regulations, and maintain up-to-date office policies and records.
- Coordinate inventory/supplies ordering, vendor relations, and basic facility management.
- Assist with marketing efforts, social media oversight (if applicable), and community outreach to support practice growth.
- Collaborate closely with dentists, hygienists, and assistants to ensure seamless patient care and treatment coordination.
- Handle multilingual patient interactions to bridge communication gaps and improve access to care.
Qualifications and Requirements
- Minimum 3 years of experience in a dental office setting, preferably in a management, administrative, or treatment coordination role.
- Bilingual in English and Spanish (required) — strong verbal and written skills in both languages to serve our patient community effectively.
- Proven knowledge of dental procedures, terminology, insurance processes, and treatment planning.
- Excellent communication, interpersonal, and customer service skills with the ability to explain complex information clearly and empathetically.
- Strong organizational, multitasking, and problem-solving abilities.
- Proficiency with dental practice management software ( Open Dental, or similar), Microsoft Office, and general computer systems.
- Leadership experience or aptitude, with a team-oriented mindset and conflict resolution skills.
- High school diploma or equivalent required; additional dental administration certification or coursework is a plus.
- Ability to maintain confidentiality, handle sensitive financial discussions, and thrive in a fast-paced environment.
If you are a dedicated professional passionate about patient care, team leadership, and helping people achieve healthy smiles, we invite you to apply. Join Yabar Dental and make a meaningful difference in our community!
Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual abilities. We look forward to hearing from you!