What are the responsibilities and job description for the Charter Bus Assistant position at Yaamava' Resort & Casino at San Manuel?
Under the direction of the Supervisor, Transportation, the Charter Bus Assistant delivers best-in-class charter service for guests entering and exiting Yaamava’ Resort & Casino. Ensures all guests’ arrival and departure experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.
Essential Duties And Responsibilities
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Essential Duties And Responsibilities
- Delivers exceptional service with courtesy and enthusiasm, consistently exceeding guest expectations through positive and engaging interactions. Ensures accurate passenger count. Greets all arriving guests promptly and professionally, ensuring a friendly and efficient check-in process. Additionally, offers a gracious and cordial farewell upon departure, leaving a lasting positive impression.
- Processes charter groups by validating player status, confirming passenger manifests accuracy, and completing tracking/processing paperwork.
- Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name naturally, while anticipating guest needs with a thoughtful touch, and conveying a sincere thank you.
- Monitors and tracks vendor Department of Transportation (DOT) and Public Utility Commission (PUC) status to remain in compliance with Federal and State regulations.
- Performs other duties as assigned to support the efficient operation of the department.
- High School Diploma or GED required.
- Minimum one (1) year of customer experience required.
- Minimum one (1) year of casino operations experience preferred.
- Ability to communicate effectively with guests, team members and management, both verbally and in writing, is a must.
- Must possess outstanding communication and interpersonal skills.
- Must actively listen to provide optimal service tailored to guest requests.
- Ability to multi-task in a fast-paced, high demand environment required.
- Must be comfortable working and speaking with the public.
- Intermediate proficiency in Microsoft Outlook, Word, and Excel is required.
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other
- office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
- via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!