Food & Beverage Attendant - George Lopez's Chingon Kitchen

Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

Essential Duties & Responsibilities

Estimated % of Time

1.

Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable).

20%

2.

Demonstrates accurate cash handling as outlined in the Department training and procedures including ensuring that all orders are paid for and received.

10%

3.

Serves and prepares meals according to the Department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests.

10%

4.

Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays. Inspects dining room tables, chairs and floors for cleanliness. Keeps walkways clear of any debris; sweeps and mops as needed.

10%

5.

Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc. Restocks ice bins before opening and during operations as necessary.

10%

6.

Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily specials.

10%

7.

Serves the guest at the food line, plates and garnishes food, and supports cooks in the action stations.

10%

8.

Assists team members and guests whenever possible.

5%

9.

Passes service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift. Continues to pass periodic quizzes and tests with the same results as needed thereafter.

5%

10.

Performs other duties as assigned to support the efficient operation of the department.

5%

100%

Education/Experience/Qualifications

• High School Diploma or GED required.

• Previous high-volume restaurant experience preferred.
• Previous cash handling experience preferred.

• Must be able to read, write and speak in the English language.
• Must possess knowledge of general arithmetic (addition, subtraction, multiplication and division) in relation to position requirements.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.

• Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
• Ability to prioritize job duties and manage time effectively, and work well with others.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s Card.
• Will be required to obtain and maintain T.I.P.S Certification upon employment.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled restaurant environment within a gaming facility.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move throughout the primary work environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location