What are the responsibilities and job description for the Branch Manager position at Y-12 Credit Union?
Lead People. Build Relationships.
Not every member walks through the door with the same need.
Sometimes they're opening their first account.
Sometimes they're looking for financial guidance.
Sometimes they're trusting us with a major life decision.
As our Branch Manager, you'll develop people, build relationships, and create an experience that keeps members coming back.
Some people manage a branch. Others build trust, develop people, and strengthen a community.
What You'll Be Building
This role includes the leadership and operational responsibilities you'd expect from a Branch Manager, but the impact goes well beyond managing daily activity. You'll:
Build and develop a high-performing team through coaching, feedback, and accountability.
Strengthen member relationships by helping employees uncover needs and provide meaningful financial solutions.
Create a branch culture that balances service, growth, and employee development.
Develop relationships with local businesses, community leaders and organizations.
Lead branch operations with a focus on accuracy, security, compliance, and efficiency.
Help employees adapt to new products, services, technology, and evolving member needs.
Why This Role Matters
This role gives you the opportunity to:
✅ Help employees grow and succeed
✅ Build meaningful relationships and help members navigate important financial decisions
✅ Strengthen your community
✅ Balance people leadership with business results
✅ Make a visible impact every day
A branch is more than a place where financial transactions happen. It's where relationships are built, trust is earned, and people turn when they need guidance most. That starts with you.
You Might Be a Great Fit If...
You enjoy coaching people, building relationships, and showing employees what success looks like.
You can balance member service, team development, branch performance, and community involvement.
Most importantly, you believe great leadership is about helping people succeed.
Relationships Matter
Years from now, members won't remember every transaction. Employees won't remember every coaching conversation.
But they'll remember the leader who invested in their growth, built trust, and created an environment where people could succeed.
The work isn't always predictable. The challenges aren't always simple. But helping people move forward, building trust, and making a difference in your community is work that matters.
Ready to lead people, build relationships, and make an impact? We'd love to talk
Experience
Required- 3 - 5 years: Three years to five years of similar or related experience. A B.S. Degree in Business, and/or a combination of education and five years to ten years of relevant experience is required.
Education
Preferred- Bachelors or better in Business Administration or related field
Skills
Required- Meeting sale quotas
- Sales & Business Development Skills
- Leadership
- Customer Service: face-to-face
- Communication Skills (written & verbal)
- Ability to balance and maintain accuracy
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $51,234 - $72,201