What are the responsibilities and job description for the Senior IT Business Analyst position at Xylem?
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role
We are seeking a highly motivated and detail-oriented Senior IT Business Analyst to join our Digital Customer Applications team supporting customer-facing digital platforms—including public websites, portals, and self-service tools. This role translates business needs into technology solutions that enhance customer experience, drive engagement, and support strategic growth.
Core Responsibilities
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
The Role
We are seeking a highly motivated and detail-oriented Senior IT Business Analyst to join our Digital Customer Applications team supporting customer-facing digital platforms—including public websites, portals, and self-service tools. This role translates business needs into technology solutions that enhance customer experience, drive engagement, and support strategic growth.
Core Responsibilities
- Lead business analysis activities including gathering requirements, documenting user stories, creating process maps, and developing functional specifications.
- Collaborate with product owners, UX, and development teams to optimize customer journeys and ensure requirements are realized throughout Agile delivery.
- Analyze customer feedback and usage data to identify improvement opportunities across Xylem.com, eCommerce, and customer portals.
- Drive architectural and strategic alignment by working within IT processes, maintaining roadmaps, and supporting business case development.
- Develop dashboards, KPIs, and scorecards while conducting in-depth data analysis that provides actionable insights for decision-making.
- Manage multiple initiatives concurrently, applying Lean problem-solving tools, strong organizational capabilities, and effective cross-functional collaboration.
- Continuous Professional Development: Commitment to learning and staying current with industry best practices.
- Collaboration & Teamwork: Works effectively with others and values diverse perspectives.
- Results-Driven Performance: Sets high standards and delivers against objectives with excellence.
- Bachelor’s degree in Business Administration, Information Technology, or a related field (Master’s preferred).
- 5 years of experience in business analysis with demonstrated success in digital or technology-driven environments.
- Expert analytical skills with experience in business analysis methodologies, process mapping, and data modeling.
- Strong communication and interpersonal skills with the ability to work effectively in a cross-functional, global team environment.
- Experience with CMS platforms, preferably Optimizely, and proficiency with Jira and other task management tools.
- Advanced skills in data analysis and visualization tools such as Power BI, Excel, and Tableau.
- Familiarity with BRM principles, Agile methodologies, and professional certifications such as IIBA or PMI BA.
- Travel less than 10%
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation