What are the responsibilities and job description for the Senior Field Service Technician position at Xylem?
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, chemical feed, civil, and storage equipment, conducting routine contractual sampling and survey work, performing preventive and breakdown maintenance, maintaining parts inventory, completing cost accounting and field data entry, and anticipating and correcting safety issues (both company and customer-owned equipment). The technician will interface directly with customers and may work across multiple systems, locations, and technologies within a regional service area. Critical thinking and problem-solving skills are essential.
Core Responsibilities
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Job Summary
The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, chemical feed, civil, and storage equipment, conducting routine contractual sampling and survey work, performing preventive and breakdown maintenance, maintaining parts inventory, completing cost accounting and field data entry, and anticipating and correcting safety issues (both company and customer-owned equipment). The technician will interface directly with customers and may work across multiple systems, locations, and technologies within a regional service area. Critical thinking and problem-solving skills are essential.
Core Responsibilities
- Create and maintain a safe working environment and culture.
- Take care of company property and equipment.
- Demonstrate high impact culture through innovation, accountability, and empowerment.
- Function effectively in a team environment.
- Learn and adapt to new systems and technologies.
- Work independently or with minimal supervision as needed.
- Proactively troubleshoot and repair equipment and systems.
- Conduct installations and system upgrades.
- Perform routine sampling, surveys, and data entry.
- Maintain parts inventory and conduct cost accounting for service activities.
- Synthesize technical information and communicate it clearly to internal teams and customers.
- Up to 25% travel
- Travel may include overnight stays for project durations.
- High School diploma or equivalent.
- 5 years of technical work experience in the water industry or related field.
- Construction or mechanical background highly preferred.
- Clean driving record.
- Ability to pass background check and pre-employment drug screen.
- Experience with electrical, mechanical, and diesel systems depending on business unit.
- Customer service experience.
- Proficiency with Microsoft Office and smart devices.
- Strong critical thinking and troubleshooting abilities.
- Ability to work independently and lead by example.
- Able to synthesize technical information and derive actionable insights from customer experiences.
- Health, Dental, and Vision insurance available on the first day of employment.
- Generous retirement savings plan.
- Generous PTO package and paid holidays.
- Career progression and development plans.
- Company wellness, rewards and recognition, and employee discount programs
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation