What are the responsibilities and job description for the Senior Field Service Technician position at Xylem?
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.
Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
High Impact Behaviors:
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Job Summary
The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.
Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with minimal supervision
- Works independently
- Some travel required
- 20%-80% travel depending on division & location (overnight stays, away from home)
- Driver Application for Employment
- Motor Vehicle Report (MVR)
- Forms:
- Driver Disclosure and Release
- Employee Applicant Drug and Alcohol Statement
- FMCSA Certificate of Awareness
- Driver Certificate of Violations
- Copy of Medical Certificate
High Impact Behaviors:
- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
- HS diploma or equivalent
- May have industry specific license(s)
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Ability to obtain DOT Medical card
- Clean driving record
- Work experience preferred
- 2 to 5 years of technical work experience including industrial or commercial process water experience
- Electrical, mechanical, diesel, fusion experience depending on business unit
- Work without direct supervision
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation