What are the responsibilities and job description for the Plant Operator Field Technician position at Xylem?
Job Summary:
The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in northern Virginia (Leesburg/Ashburn) or southwest Baltimore, MD (Gaithersburg/Olny areas)
Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with minimal supervision
- Works independently
Requirements:
- Some travel required
- 20%-50% travel depending on division & location (overnight stays, away from home)
High Impact Behaviors:
- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education & Experience Requirements:
- HS diploma or equivalent
Preferred:
- May have industry specific license(s) for water or wastewater
- Trades /Training Certificates - HVAC/Plumbing/Electrical
Experience Requirements:
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Clean driving record
- 2 to 5 years of mechanical/technical work experience including industrial or
- commercial process water experience
- Water/Wastewater/Chemical handling, processing, analytical experience a plus
- Be able to pass background check & pre-employment drug screen
Skill Requirements:
- Electrical, mechanical
- Safe use of power and hand tools and test instruments
- Work without direct supervision
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service/field service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
What we offer:
- Health, Dental and Vision insurance available on your 1st day of employment
- Generous retirement savings plan
- Generous PTO package and paid holidays
- Career progression and development plans
- Company wellness, rewards and recognition, and employee discount programs
