Field Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

We’re seeking a proactive and experienced Field Service Manager to lead and develop a high-performing technician team. In this role, you’ll be responsible for overseeing daily operations, ensuring quality and safety standards, and driving continuous improvement across projects. This is a great opportunity for a hands-on leader who thrives in a fast-paced, technical environment and enjoys mentoring others.

What You’ll Do

• Lead, coach, and develop a team of engineering technicians, fostering a culture of accountability and growth
• Plan, schedule, and assign work to ensure projects are completed on time and to specification
• Monitor team performance, conduct evaluations, and provide ongoing feedback and support
• Ensure compliance with safety standards, company policies, and project requirements
• Conduct quality control checks and implement process improvements to enhance efficiency
• Manage inventory, procurement, and budget for technician operations
• Collaborate cross-functionally to prioritize work and align on project goals
• Address customer concerns and resolve issues in a timely, professional manner
• Hire, onboard, and train new technicians
• Maintain accurate documentation, records, and reporting on team activities
• Lead team meetings and training sessions to support continuous development
  
  

What You'll Bring

• Bachelor’s degree in Engineering Technology, Industrial Management, or a related field
• 4 years of relevant experience, including at least 1 year in a leadership or supervisory role
• Strong knowledge of engineering principles and technical operations
• Proven ability to manage teams and coordinate complex projects
• Excellent problem-solving and decision-making skills
• Strong communication skills, with the ability to collaborate across teams and levels
• A proactive mindset with the ability to identify challenges and implement effective solutions
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation