What are the responsibilities and job description for the Application Engineer position at Xylem?
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Applications Engineer will be responsible for providing cordial, timely, and accurate Vertical Turbine Pump product and order support. This role will collaborate with other technical and engineering groups, production, and sales to understand the needs and desires of the customers and provide them with service levels that meet or exceed customer expectations.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
The Applications Engineer will be responsible for providing cordial, timely, and accurate Vertical Turbine Pump product and order support. This role will collaborate with other technical and engineering groups, production, and sales to understand the needs and desires of the customers and provide them with service levels that meet or exceed customer expectations.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Provide Applications Engineering support to channel partners, distributors and end users
- Provide optimal design selections based on customer requirements.
- Estimate project costing and negotiate lead times.
- Collaborate with purchasing team and other stakeholders to obtain costing for components as required
- Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
- Develop technical depth and understanding of Xylem products and applications.
- Conduct Project Engineering activities during submittal development and order fulfillment
- Collaborate with other technical and engineering groups to provide the required customer solution.
- Proactively anticipate and mitigate risk
- Provide timely responses to inquiries.
- Meet or exceed established SLA and required metrics.
- Be easy to do business with
- Support timely order entry, deliverables and order status.
- Bachelor’s degree in engineering required.
- Three to Five years related experience with rotating equipment preferred.
- Knowledge of pump hydraulics, mechanics and construction
- Excellent interpersonal relationship building skills with strong verbal and written communication skills.
- Experience with a Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP) tools
- Salesforce and Pump selection software experience is a plus.
- Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.
- Ability to be self-managing and self-leading.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation