RMA Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role: Sensus, a Xylem brand, seeks to hire an RMA Technician who will work to support various RMA activities including administration of the RMA process, testing returned units and production confirmation units, conducting failure analysis and determining root-cause. The ideal candidate for this position is a highly motivated individual responsible for triage testing, diagnosing and evaluating returned products by understanding potential issues based on feedback from customers. Strong attention to detail is critical and the ability to follow established evaluation procedures (and develop new methods as needed) for high volume evaluation of returns. Capable of detailed data collection of findings and assisting in preparation of detailed test and failure analysis RMA reports when investigations are complete.

Essential Duties/Principal Responsibilities:

• Test, diagnose, and evaluate product issues using engineering analysis techniques.
• Must be able to communicate issues effectively in both oral and written terms when testing, diagnosing, evaluating and repairing returned products with customers and internally with coworkers.
• Hands on hardware troubleshooting and stress testing of systems and components; good

working knowledge of electronic device testing equipment, fixtures and device evaluation and trouble-shooting procedures.

• Ability to interpret and assist with product/component electrical drawings, schematics,

component specifications, product assembly drawings and bills of material structures.

• Ability and aptitude for using electrical engineering test instruments and test equipment

(e.g. Multimeter, Oscilloscope, LCR meters, Network Analyzers, data loggers, test fixtures….).

• Appreciation for basic electrical and mechanical safety and adherence to best practices

regarding industrial hygiene and workplace safety.

• Ability to use general Office Applications (Word, Excel, PowerPoint …) and additionally

interest/aptitude to learn ECAD applications (e.g. schematic capture and layout).

• Ability to perform basic mathematical calculations required in electrical engineering.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Associates degree (2 yr.) in Electrical Engineering Technology or similar related field, or

High School diploma plus applicable Military Avionics/Electronics Training/Qualification or equivalent and related experience.

• Extremely dependable and productivity minded; able to work with minimal supervision.
• Excellent mechanical and electrical aptitude/interest and manual dexterity.
• Understanding of moderate assemblies and interactions (i.e. fits and finishes); Spatial

relations capability and established trouble-shooting skills a must.

• Flexibility and willingness to work across multiple engineering disciplines as needed (e.g. electrical/ mechanical / manufacturing…).
• Highly organized and assertive; capable of managing multiple competing priorities.
• Work effectively with diverse team members in a collaborative team environment.
• Statistical analysis/inference training expertise would be beneficial
• Training and familiarity with hand soldering processes and related tools.
• Training and certification in IPC and or JEDEC soldering standards would be beneficial.
• Ability to code custom test applications is a plus.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

You should be proficient in:

• Electrical Troubleshooting
• Equipment Diagnostics & Troubleshooting