What are the responsibilities and job description for the Help Desk Technician - Norfolk, VA position at Xylem Tree Experts?
At Xylem Tree Experts, we value providing superior support to our employees and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician (Help Desk I) to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees remotely and in person, guiding them through systems configuration. This is a full-time, in-office position.
Objectives:
- Provide quick and effective assistance with information technology systems
- Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent Xylem with professionalism and integrity while helping to advance our company mission
Responsibilities:
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Inform employees about IT products and services
- Walk employees step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up to ensure satisfactory service
- Communicate feedback to the appropriate internal team members
Skills and Qualifications:
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- 6 months experience in IT
Preferred Qualifications:
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- 1 year of experience working as an IT help desk technician or in a similar customer support role, with desktop support
- Office 365 experience preferable
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.