What are the responsibilities and job description for the Imaging Customer Service Specialist position at Xxx?
Description
Join our team and help support toll operations for Lee County! This position is responsible for reviewing images from Toll Plaza cameras and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is detail-oriented, comfortable working with computer systems, answering incoming calls, and experienced in delivering excellent customer service.
Duties and Responsibilities
(All duties below are required as part of this position)
Image Review & Toll Processing
Education And Experience
Work Schedule
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee Benefits/2024 Benefits/FULLTIME ACTIVE LCBOCC 2024 Plan Year OE Guide FINAL AON 2023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee Benefits/2024 Benefits/2024 Active Employee Rates.pdf
Health Benefits
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
Work hours and days are Monday through Friday from 6:00 AM to 2:30 PM, and occasional weekend hours during peak periods. Do you have the ability to work these hours?
In which areas do you have customer service experience? (Select all that apply) Be sure to include this experience in your work history.
Which of the following computer programs or tools are you comfortable using? (Select all that apply) Be sure to include this experience in your work history.
Join our team and help support toll operations for Lee County! This position is responsible for reviewing images from Toll Plaza cameras and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is detail-oriented, comfortable working with computer systems, answering incoming calls, and experienced in delivering excellent customer service.
Duties and Responsibilities
(All duties below are required as part of this position)
Image Review & Toll Processing
- Review vehicle license plate images collected from cameras.
- Accurately enter plate details (letters, numbers, state, and plate type).
- Entry of license plate information from all U.S. states and Canadian provinces.
- Mark unreadable images using system codes.
- Report image issues or patterns to a supervisor.
- Research transactions to identify vehicle owners.
- Answer and respond to high-volume customer calls using a multi-line phone system.
- Assist customers with LeeWay accounts, invoices, and transponders.
- Set up new accounts and update existing customer information.
- Process payments, applications, renewals, and account changes.
- Resolve billing questions and customer complaints in a professional manner.
- Explain LeeWay programs, discounts, and toll enforcement policies.
- Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA).
- Handle confidential customer information with discretion.
- Complete other duties as assigned.
Education And Experience
- High school diploma or GED.
- 1 year of experience in fast-paced customer service or a similar role.
- Strong attention to detail and ability to work accurately.
- Proficient with Microsoft Word, Excel, and Windows systems.
- Able to type efficiently and use computer systems for extended periods.
- Strong problem-solving, communication, and multitasking skills.
- Ability to remain calm and courteous with upset or confused customers.
- Comfortable researching information using internal systems and DMV tools.
- Must maintain confidentiality with sensitive customer data.
- Valid driver’s license with a good record.
Work Schedule
- Full-time: 40 hours per week
- Monday–Friday, 6:00 a.m. to 2:30 p.m.
- Some weekend work may be needed during busy times
- Support your local community through reliable toll processing and service.
- Be part of a fast-paced and detail-oriented team.
- Learn valuable skills in image review, data entry, and public service.
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee Benefits/2024 Benefits/FULLTIME ACTIVE LCBOCC 2024 Plan Year OE Guide FINAL AON 2023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee Benefits/2024 Benefits/2024 Active Employee Rates.pdf
Health Benefits
- Medical Insurance
- Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
- Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Medical Reimbursement Account
- Dependent Care Reimbursement Account
- Pharmacy, including Mail-Order Pharmacy
- Informed Health Lines (Nurse Hotline)
- Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
- Optional Life Insurance
- Long-Term Disability (60% of pre-disability salary at no cost to employee)
- Short-Term Disability
- Sick Leave Pool
- Flu vaccinations
- Wellness Programs
- Florida Retirement System (FRS)
- Two Retirement Plan Options:
- FRS Pension Plan (Defined Benefit)
- FRS Investment Plan (Defined Contribution)
- Deferred Compensation (457) Plans
- Financial Savings/Management Programs
- Eligible for membership with Suncoast Credit Union
- Employee Leave Benefits
- Holiday Pay - 11 Paid Holidays Annually
- Paid Sick Leave
- Paid Vacation Leave
- Bereavement & Civic Duty Leave
- Family and Medical Leave
- Military Family & Medical Leave
- Educational Leave
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
- Yes
- No
Work hours and days are Monday through Friday from 6:00 AM to 2:30 PM, and occasional weekend hours during peak periods. Do you have the ability to work these hours?
- Yes
- No
In which areas do you have customer service experience? (Select all that apply) Be sure to include this experience in your work history.
- In-person customer service
- Phone-based customer service (multi-line phone system)
- Email communication with customers
- Billing or payment support
- Resolving customer complaints
- None of the above
Which of the following computer programs or tools are you comfortable using? (Select all that apply) Be sure to include this experience in your work history.
- Microsoft Word
- Microsoft Excel
- Windows-based software
- Faxing, scanning, and copying equipment
- Specialized software (e.g., ARCS, VES, MIRA)
- None of the above
- Required Question