Customer Success Specialist

About us

Xtreme Trucking is a temp controlled asset based transportation provider based in Maribel, WI. We are fast-paced, demanding, supportive and our goal is to Deliver the Success of our customers by providing high level service and communication.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire

Position Mission: Effectively handle day to day customer operations that keep their supply chain efficient, on-time and success delivered while growing new opportunities within your customers.

Who are you?

Be a leader who understands the importance of prioritizing your customer's needs. You thrive in dynamic environments where things can change on the fly, but you can calmly adapt to the situation, communicate clearly, provide solutions while building long term relationships. If you can handle fast paced, a little pressure, where things are different each day, this may be the role for you!

Position Summary: Accept, enter, appoint, track and manage load tenders via EDI and email from our customers

Accountabilities/Roles:

1. Customer Success: Understand needs, build relationships, and deliver on customers’ expectations.

2. EDI/Portal Management: Order acceptance, updates/changes, closing, scorecard results.

3. Order Management: Create, appoint, track, update, charges, detention, close, transfer to billing and over communication.

4.Customer Development: Listen and ask for opportunities to grow the customer book of business.

Secondary Duties and Responsibilities

1. Detention tracking

2. Order Entry

3. Cross Train and fill in for vacation.

Specific Measurements of Success

1. Achieving On Time Delivery goals (98%)

2. Ensuring minimum customer scorecard requirements are delivered as expected.

3. Timely, proactive communication with our customers.

Job Knowledge, Skills and Abilities:

• Ability to master the computer-based transportation management system needed to successfully perform job duties
• Run time/distance calculations to identify late trucks
• Proactively communicate issues
• Excellent attention to detail and pride in work completed
• Excellent interpersonal, written and oral communication
• Skills to develop effective relationships
• Ability to learn quickly and retain information
• Desire to grow, develop, and participate in a team-centered culture
• Take initiative eagerly
• Analyze information and issues and offer solutions

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• How many words per minute and accuracy on typing

Experience:

• Account management: 1 year (Required)
• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $45,000 - $60,000