Customer Service Representative

Xtreme Transportation Job Description

Position: Customer Service Representative

Reports to: General Manager

Job Classification: Hourly / Non-Exempt

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Job Summary:

The primary function of the customer service role is to provide seamless support to existing customers, develop, build and strengthen relationships with new customers, promoting Xtreme in a positive and professional manner. Responsible for rapid response booking reservations, responding to customer inquiries and problem resolution.

Primary Responsibilities:

• Book and solicit customer reservations
• Maintain positive customer relationships
• Follow up with customers and drivers
• Work with operations team to ensure prompt follow-through of all jobs, working as a team to resolve potential issues without jeopardizing our commitments.
• Manage order accuracy
• Track on-time dispatching and rescheduling reservations with customers as required
• Daily communications with customers to maintain and strengthen customer relations.
• Plan, distribute and monitor daily activities, route assignments to ensure customers are properly serviced.
• Close trips entering notes and contact customers regarding any concerns.
• Review all paperwork, record and document any changes or relevant notes.
• After hours on call rotation

Qualifications:

• Previous experience in customer service, preferably in transportation industry.
• Ability to prioritize multiple tasks in a timely and effective manner.
• Professional communication skills
• Ability to work under tight deadlines with the flexibility to work additional hours when necessary to service our customers and get the job done.
• Proficient in Microsoft Office with emphasis on Outlook, Word and Excel.
• Proficient in Limo Anywhere
• Willingness to participate in ongoing training, obtain required certifications and continued higher education as required.

· Able to work 40 hours weekly

Working Conditions:

• Ability to remain in a stationary position for extended periods of time
• Ability to move about inside office to access files cabinets and office machinery
• Good eye/hand coordination
• Ability to use upper extremities for keystrokes and phone use for extended periods of time
• Ability to communicate effectively using an office phone
• Able to lift 20 pounds multiple times daily
• Ability to meet overtime requirements during peak periods with or without advance notice
• Ability to meet internal and external training requirements as needed
• Ability to read, analyze and understand reports
• Ability to travel to other job and training sites
• Ability to view a computer monitor for extended periods of time
• Ability to type 30 wpm
• Moderate to high level of noise
• Ability to handle high stress situations

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $20