Support Associate II-DOD SECRET CLEARANCE REQUIRED

RECORDS SUPPORT ASSOCIATE II

CLASSIFICATION: Non-Exempt

SECURITY CLEARANCE REQUIREMENT: Secret

GS EQUIVALENT: GS-7 Step 1, $23.69 Hourly 100% employer paid benefits

LOCATION: 600 19th Street NW, Washington, DC 20006

WORK HOURS/DAYS: 7 am - 3:45pm/Monday-Friday (On-Site)

REPORT TO: Contract Supervisor

APPLY TO JOB LINK: https://bit.ly/3RAZids

The Records Support Associate II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.

EDUCATION/EXPERIENCE REQUIRED:

· Department of Defense secret clearance

· HS diploma or GED, and;

· Three (3) years of office experience in a high-volume production environment.

· Two (2) years of experience utilizing a variety of Microsoft Office software (i.e., Word, PowerPoint, Excel, and Outlook)

QUALIFICATIONS:

· Excellent data entry skills.

· Excellent filing and file retrieval skills.

· Possess good organizational skills.

· Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements.

· Ability to demonstrate excellent customer service skills, effectively communicate orally and through written correspondence to a wide audience.

· Ability to effectively and politely comprehend and communicate the requirements of a vital record in a professional and courteous manner.

· Ability to communicate with the public both over the telephone and via written means.

· Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries.

· Ability to operate general automation software and possess a proficient ability to compare the quality of scanned data and imagines against established data storage standards prior to committing a scanned image to a permanent electronic image.

· Excellent customer service skills with the ability to effectively communicate professionally and courteously to internal and external customers.

DUTIES/TASKS:

· Digitally scan and perform image quality control functions for: Passport Applications, Lookout Records and other Consular Vital records as identified by Records Services.

· Work with the Department’s Resource Management Office on the repatriation loan debt program and enter various passport holds into the Department’s lookout system.

· Communicate with the Department of Health and Human Services (DHHS) regarding passport holds for child support owed.

· Identify the proper type of record filing system to file or process incoming records. These files include issued and non-issued passport applications, Consular Reports of Birth, Consular Reports of Death, the various types of Lookout files, correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions’ ability to locate and retrieve passport records.

· Performs quality control functions, facilitates the integration of data into PPT databases, and ensures record integrity.

· Review and correct discrepancies in multiple document PRISM records, review and correct errors in database processing systems records.

· Monitor the production and transfer of data files and records pertaining to passport and consular activity submitted by domestic passport Agencies and Centers, as well as and consular facilities abroad to HQ in order to ensure proper adherence to established procedures and protocols.

· Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.

· Assist in the issuance of certified copies of Consular Reports of Death (OF-180), Certificates of Witness to Marriage, and Panama Canal Zone Birth and Death Certificates.

· Prepare files for retention, disposition, and retrieval purposes.

· Operate Passport Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Passport Directorate records.

· Receive and respond to a wide variety of requests for information or assistance from Passport Agencies, Washington Headquarters offices, other offices in the Bureau of Consular Affairs, overseas posts, other Department of State offices, and outside agencies such as the Office of Personnel Management, Department of Homeland Security, Department of Defense, etc., regarding passport records, and related matters as directed by Management.

· Perform routine and complex searches using Passport Information Electronic Records System, Passport Records Imaging Systems Management, Passport Lookout Tracking System, Master Index and other manual filing systems. For records not available within Passport Services data systems, coordinates the daily requests and responses to/from the WNRC.

· Assist with various special projects as requested by the Government.

About Xtreme Solutions

XSI is a leading provider of information technology and professional services known for outstanding service delivery in a wide range of professional services engagements around the country. Team XSI continually meets and exceeds customer expectations. We are passionate about our work and making a difference.

Our vision is to be the best professional services management company for both our customers and our employees. We need employees that share this vision. Our remarkable employees are the key to our company's incredible success.

XSI promotes a work environment of trust, integrity, respect, continual improvement, customer satisfaction and business success. We strive to provide competitive salary and benefits, an engaging and rewarding work environment, training and development opportunities.

Xtreme Solutions is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status.

Pay: $23.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Office: 2 years (Required)
• Microsoft Office: 3 years (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Washington, DC 20006 (Required)

Work Location: In person

Salary : $24