What are the responsibilities and job description for the Jira Service Management Administrator position at XTIVIA, Inc.?
Jira Service Management Data Center Administrator
Location: Washington, D.C. Metropolitan Area
Work Arrangement: Primarily On-Site
Employment Type: Full-Time
Position Overview
We are seeking an experienced Jira Service Management Data Center Administrator to join our team in the Washington, D.C. area. This role requires a hands-on professional who can manage and optimize our customer’s Jira Service Management Data Center deployment while providing exceptional support to demanding internal customers in a fast-paced environment.
Key Responsibilities
- Administer and configure Jira Service Management in a Data Center environment
- Configure workflows, screens, fields, permissions, and notification schemes
- Manage user accounts, groups, and project permissions
- Provide technical support and training to end users across the organization
- Develop and maintain documentation and standard operating procedures
- Collaborate with customer teams to customize Jira Service Management configurations
- Participate in change management processes and system configuration updates
- Create and maintain service desk portals, request types, and customer notifications
- Implement and maintain integrations with third-party applications and tools
Requirements
- Minimum 3–5 years of experience administering Jira Service Management
- Proven experience with Jira Service Management Data Center deployments and architecture
- Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration
- Proficiency in JQL for creating complex filters and reports
- Knowledge of REST APIs and system integrations
- Strong problem-solving and analytical skills
- Strong troubleshooting and problem-solving skills
- Excellent interpersonal and communication skills
- Ability to work effectively under pressure with demanding stakeholders
- Experience in fast-paced, high-standards environments
- Must be located in the Washington, D.C. metropolitan area
- Ability to work primarily on-site with occasional remote work flexibility
- Must have Top Secret clearance and be able to obtain SCI clearance
Preferred Qualifications
- Atlassian Certified Jira Service Management Administrator certification
- Experience with ScriptRunner for Jira Service Management
- Knowledge of additional Atlassian products (Confluence, Bitbucket)
- Experience with automation tools and scripting (Groovy, Python, PowerShell)
- Familiarity with ITIL framework and service management best practices
- Basic knowledge of system performance tuning and troubleshooting
- Background in Agile/Scrum methodologies
- Demonstrated knowledge and skills typically acquired through a bachelor's or associate's degree in a related field or through relevant professional experience.
Application Requirements
- Candidates must be authorized to work in the United States and have Top Secret and be able to obtain SCI clearance.
Salary Description
$100,000-175,000
Salary : $100,000 - $175,000